Army Sustainment VOLUME 46, ISSUE 5 | Page 32

There are three types of COR certification standards: ††Type A: fixed price, low performance risk requirements. ††Type B: other than fixed price, low performance risk requirements. dards for COR certification and the different types of COR (A, B, and C) courses. This subsequently resulted in many CORs attending courses that did not fully certify and prepare them to monitor and provide contract oversight of com- Army leaders must embrace OCS and ensure that the COR puts forth the appropriate energy and effort to the mission. ††Type C: unique requirements that necessitate a professional license, higher education, or specialized training. Each COR level requires a different menu of courses (online and resident) to meet certification standards. The COR certification standards identify technical competencies, experience, and minimum training needed for successful performance as a COR. During R–CAAT leader interview sessions, most unit leaders indicated they were not fully aware of the DOD and DA stan- Continued from page 29 During my tenure as a COR, I recommended level I and level II CARs. A level I CAR was issued for infractions or violations that could be corrected on the spot, and level II CARs were recommended for infractions that required a more detailed and extensive corrective action plan from the contractor. Although I did not recommend one during my tenure, a level III CAR can be issued for the most egregious violations of the PWS. The CAR is an administrative action initiated by the COR and vetted by the contracting officer or ACO, the Defense Contract Management Agency representative for the con30 Army Sustainment plex contracts. In addition to observations and insights regarding the levels of COR training, there are a few more institutional COR training-related OILs. All leaders need COR familiarization or awareness training. It should be integrated into professional military education for officers, warrant officers, and noncommissioned officers. COR training must focus on the Quality Assurance and Surveillance Program, performance work statement development, COR audit, corrective action reporting, and corrective action plan development. tract, and the contractor. If the infraction cited in the CAR is validated, the CAR is officially issued to the contractor. The contractor then develops a corrective action plan to correct the deficiency and mitigate future infractions. Remediation and Audits The other CORs and I addressed minor issues with contractor performance through the contractors’ management team for immediate remediation. Knowing and using the contractors’ management team afforded us a less punitive tool to deal with minor contractor performance issues. Over time, the process worked well and fostered a partnership with the mutual understanding that pre- Operational Training The Army Contracting Command, through the Expeditionary Contracting Command and its contracting support brigades, established additional COR courses in theater to provide training to meet theater-specific contract support oversight requirements. One of the key lessons is that to be effective and theater specific, COR training must be geared to operations and tailored to meet the anticipated duty description of the COR within a particular theater—not conducted using a cookiecutter approach. Customized Army Contracting Command contingency contracting training, conducted by a contracting support brigade mobile training team, was instrumental in certifying CORs and preparing a unit to assume significant hostnation trucking contract management missions. Materiel The DOD and DA developed and implemented several tools to aid requiring activities and CORs in performing duties and responsibilities. In March 2011, the DOD directed the serving government resources and accomplishing the assigned mission were the top priorities. We used regular COR audits as a key formal process to systematically verify contractor performance. In addition, we conducted continuous informal contract surveillance, which provided additional opportunities to verify that the performance metrics outlined in the PWS were being met. Army War Reserve Deployment System I had to learn and understand the functionalities of the information systems that the contractors used to execute their contractual requirements to effectively perform my COR duties. The Army War Reserve Deployment System (AWRDS) was