FY2019 Arlington Fire Department Annual Report FY 2019 | Page 3

Contents
Passion for Giving - Don Coker
2
Elected Officials & City Manager’s Office
4
Civil Service Commission
5
From the Chief - A Decade of Change
6
Increasing Demand for Service
8
Innovative Service Delivery 10
Changing of Organization 12
Decade of Building & Rebuilding AFD
16
Awards & Accreditations 18
Innovative Technology 19
9-1-1 Communications 20
Fire Rescue Operations 22
Fire Training 24

Training for the Future
26
Hometown Heroes 28
Special Operations 29

Facilities, Fleet, & Resources
30

AFD is Serious About Safety
32
Fire Rescue Support 34
Public Information Officer 35
Medical Operations 36

Firefighter Health & Safety
38

Office of Emergency Management
40

Office of Special Events
42
Fire Prevention 44
International Partnership 46
Looking Towards 2025 47
Citizen Satisfaction Survey 48
Social Media Presence 50
AFD Organization 51
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