Training Catalogue
COURSES
Manager ’ s Essential Toolbox
A motivating and confidence building course , designed to support first time and junior managers . An introduction to management and leadership skills , communication styles , coaching and feedback frameworks , employee engagement and the importance of empowering the team . Think customer centric – employees first !
Objectives :
• Define the qualities and skills of managers and leaders
• The importance of flexible management styles
• Understand various communication styles and their impact
• Use a coaching framework to support goal setting and problem solving
• How to manage conflict and difficult conversations
• Employee loyalty : Engaged employees through support , development , career opportunities , recognition and more
Course time : 7 hours across two modules . Includes a minimum of 5 group activities .
Train the trainer
Everyone is different ! This course highlights the awareness of learning preferences and communication styles . Attendees will participate in discussion and activities around VAK learning preferences , questioning techniques and a feedback framework . They will practise the ABC framework to identify , plan , and deliver training .
Objectives :
• Understand the benefits of training for the trainee , trainer and the company .
• Introduce a Training Needs Analysis ( TNA ) for all training .
• Understand a variety of learning preferences .
• Implement a framework to support planning and delivery of training .
• The importance and value of feedback and follow up .
Course time : 7 hours across two modules . Includes a minimum of 5 group activities .
Ariosi Group Limited 6