Training Catalogue
WORKSHOPS
Bag the bucks !
A workshop exploring collaborative customer partnerships to reach all parties goals . Interlinking the value of each customer to your business alongside their needs . Strategies to support sales growth and timely account management , using your examples for comparison and discussion .
Objectives :
• Understand the customer relationship , their interests , and their options
• Define customer relationships based on their value to your business
• Adapt behaviour and communication styles to manage customer and management expectations
Workshop time : 3.5 hours .
It ’ s not personal
A forward-thinking workshop which embraces complaints for positive resolutions . Working through a structured process and managing a variety of relationships and communication styles throughout the journey . A selection of examples will be required for this workshop .
Objectives :
• Embrace the customer ’ s perspective to determine their interests
• Increase confidence by managing a variety of communication styles
• Align expectations for transparency , trust and collaboration
• Strengthen relationships during conflict
• Using complaint handling frameworks for SMART resolutions
Workshop time : 3.5 hours .
Ariosi Group Limited 3