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HeartCode Coaching Model
For users of HeartCode, HealthStream has Resuscitation
Coaching Services available that are founded on best
practices to help organizations as they pilot, adopt, or
renew a HeartCode program that exemplifies a strong
commitment to quality CPR. Used alongside the Five
Best Practice Pillars, this model provides the framework
to cultivate a successful and sustainable HeartCode
program evidenced through a hospital staff’s ability to
respond to emergent patient care situations with
confidence and competence.
• Align: The coaching experience begins with the
completion of a readiness assessment and a
discussion with the leadership team that has the
responsibility to establish and implement
HeartCode. This discussion will lead to the
establishment of unique goals for the organization
that will help develop the vision for the program.
• Develop: A comprehensive, customized coaching
algorithm will be developed from the findings of
the readiness assessment. This will serve as
direction for the organization in the preparation of
both staff and resources to launch a pilot or new
HeartCode program, revive a dormant program,
or further grow an existing program. A
HealthStream Resuscitation Coach will work with
the organization’s HeartCode Account Executive
and team to plan for the program launch.
• Execute: Next, the organization begins completing
action items from the customized development
plan. These items may include training webinars,
phone calls with the Resuscitation Coach to
address progress and problems, on-site visits from
the Resuscitation Coach for coaching sessions, and
site visit summary reports.
• Master: An organization is considered to have
reached Mastery of HeartCode when all elements
of the 5 Pillars are complete, all resources to run the
program are set up, tested, and working, and those
given the responsibility to administrate, coach, and/
or maintain resources are trained and demonstrate
confidence in their competency to execute the
program. After this point, the coaching support is
provided through quarterly follow-up for one year
from the launch of the new or revived HeartCode
program Mastery. This is done through an individual
or group phone call or additional site visits.
• Sustain: From the beginning, the Resuscitation
Coach will look at long-term possibilities,
opportunities, and challenges with the hospital’s
HeartCode team. Program development and
sustainability suggestions will be given including
ongoing program evaluation, consistent and
current policies, interest and engagement, and
gathering reliable data.
THE FUTURE OF RESUSCITATION
Resuscitation rates have been stagnant for years and
one indicator that can change is the quality of CPR
training. AHA’s HeartCode training has the potential
to help raise in-hospital survival rates enough to meet
the AHA’s 2020 goal of 38%. As HeartCode becomes
more widely adopted and more data is gathered,
resuscitation rates are expected to reveal a significant
increase in survival rates—impacting the entire
industry. The industry is moving in the direction of
eLearning resuscitation training, and HeartCode will
be instrumental in reversing the direction of dropping
survival rates. In order to bring AHA’s statement to
fruition, that “poor-quality CPR should be considered
a preventable harm,” there must be a continued push
to improve CPR training and instill care providers with
the skills needed to provide quality CPR and save lives
(Meaney et al., 2013).
REFERENCES:
American Heart Association, Inc (AHA). (2010). Emergency cardiovascular care 2020 impact goals. Retrieved from http://www.heart.org/HEARTORG/
General/Emergency-Cardiovascular-Care-2020-Impact-Goals_UCM_435128_Article.jsp#.V_QLRceYWf4
American Heart Association, Inc (AHA). (2016). AHA heartcode. Retrieved from http://cpr.heart.org/AHAECC/CPRAndECC/Training/
HealthcareProfessional/UCM_477286_CPR-AHA-HeartCode.jsp
Meaney, P., Bobrow, B.J., Mancini, M.E.,…Leary, M. (2013). Cardiopulmonary resuscitation quality: Improving cardiac resuscitation outcomes both inside
and outside the hospital. A consensus statement from the American Heart Association. Circulation, 128, 417-435.
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HealthStream E-Book: High-Quality CPR: Breathing New Life into Your Training Program