Archived Publications eBook: The Dollars are in the Details | Page 16

“It’s a new day in healthcare. Our Contact Center’s
readmission reduction program, powered by
EchoAccess, is a vital part of our standard of care.”
– Mary Alice Worrell
Director, Contact Center Services
St. John Providence Health System a member of Ascension Health
Warren, Michigan | Contact Center solution: EchoAccess
How St. John Providence
Health System Reduced
PREVENTABLE
READMISSIONS
Richard D. Stier MBA
Vice President, Marketing
Echo—A HealthStream Company
16
HealthStream.com/contact • 800.521.0574 •
Reprint from SPRING 2016 Provider Advisor