“ HealthStream has been helpful in finding curriculum that is needed. We then load the curriculum on the LMS.” Belcher notes that the hospital CNOs work with local clinicians to determine what types of clinical training they require, which is then assigned through the LMS. The HealthStream LMS also is critical in meeting the learning needs of nurses who are new to an area or new to clinical practice. For example, says Belcher, LifePoint is investing in new curriculum to keep clinical practitioners up to date on the latest methods and new pieces of equipment.“ We are trying to put those kinds of things on our LMS so nurses can learn right there in their homes,” says Belcher.
The ability to offer additional courses to CNOs who want to fill in development gaps has been a plus, adds Belcher.“ That has really enhanced the relationship that we have with the clinical population, particularly the clinical leaders, because we are helping them to achieve their results through our
talent management initiative.” In particular, she says, the CNOs are impressed with the quality of the training through the LMS.“ Once the nurses are assessed on their level of proficiency, the CNOs are telling us they are ready to go onto the floors and they are using the knowledge and methods that they are learning, and they are able to operate the new equipment. She notes that participation has been higher than anticipated.“ It has all been very positive. We have had a very good response from the curriculums we have offered through the LifePoint Learning Academy and the LMS. The quality of the training we are providing our clinicians enhances confidence in their abilities. To offer this training at their hospital or in their home is an advantage to us and them.” The goal, adds Belcher, is to continue to offer opportunities for nurses to expand their clinical and leadership knowledge.
Patient Board Pushes Talent Management in New Direction
Providing outstanding quality and patient experiences are two key areas of focus for hospitals. With that in mind, LifePoint announced in August 2014 the creation of its Patient and Family Advisory Board. The board will provide guidance to the company on how to improve the patient experience. During the inaugural meeting, participants called for LifePoint to create a structured method for incorporating the patient perspective into all aspects of the continuum of care.
“ I am excited about the work they are going to do moving forward,” says John Bumpus, executive vice president and chief administrative officer. Bumpus believes the board will move LifePoint’ s talent focus in new areas.“ This Patient and Family Advisory Board will give us incredibly valuable feedback on the patient experience, and I think that is going to help us develop new levels of training and development around that experience.”
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