EDITOR’ S CHOICE
FROM PILOT TO PREVENTION
SELWOOD HOUSING STRENGTHENS COMPLIANCE AND RESIDENT ENGAGEMENT WITH AICO’ S IOT TECHNOLOGY
In 2023, Selwood Housing launched a pilot project with Aico, installing HomeLINK Environmental Sensors and Gateways to better understand indoor conditions across its housing stock. The project supported a more evidence-based approach to managing homes and responding to damp and mould. Since then, the partnership has expanded in response to new legislation and Selwood Housing’ s commitment to maintaining safe, healthy homes across its 7,000-plus properties.
Aico’ s IoT technology is now integrated into Selwood Housing’ s property management processes. Sensors and gateways are installed in homes where significant damp or mould has been identified, allowing for consistent monitoring. More than 250 properties are currently monitored through HomeLINK, with a further 100 planned by 2026. Across the wider housing stock, over 2,000 connected devices have been installed, including environmental sensors, fire alarms and carbon monoxide alarms. All installations comply with BS 40101.
Weekly reports identify homes at higher risk of damp and mould, low temperatures or poor indoor air quality, supporting earlier intervention and ongoing compliance.
Environmental data from HomeLINK is reviewed alongside on-site inspections carried out by Selwood Housing’ s surveyors. This combined approach has become increasingly important following the introduction of Awaab’ s Law in England, which sets clear timeframes for investigating and resolving hazards such as damp and mould. Continuous monitoring helps teams prioritise cases, meet statutory deadlines and confirm that remedial works have been effective.
Before adopting HomeLINK, properties often required quarterly follow-up visits for up to 12 months after repairs. Real-time data now enables staff to assess conditions remotely and respond quickly if problems return. Weekly reports identify homes at higher risk of damp and mould, low temperatures or poor indoor air quality, supporting earlier intervention and ongoing compliance.
Resident engagement remains a key part of the programme. The HomeLINK Resident App allows customers to view their home’ s environmental conditions, receive alerts for damp and mould risks, access safety reminders and share information with trusted contacts. Residents have responded positively, particularly to the app’ s clear guidance and practical insights.
What began as a pilot project has developed into a preventative approach to housing management, supporting compliance while giving residents greater visibility and confidence in their homes.
www. aico. co. uk
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