The Renewal Rose: Who’ s Staying for Another Season
DREW HUDSON
The Ultimate Leasing Experience
Create memorable tour experiences and thoughtful exchanges that will drive results through focus on foundational footwork and fresh ideas. We will cover everything from the initial greeting, how to actually find out what prospects are looking for, to closing and follow up through a fun approach that brings joy back to this process.
Welcome to the ultimate leasing love story! We’ re taking a reality TV-style deep dive into what it really takes to win over residents and keep them committed season after season. Just like a hit dating show, retention is all about building trust, creating unforgettable experiences, and making sure your residents don’ t get the ick( aka, bad service and unmet expectations). This session is high-energy, interactive, and packed with takeaways that teams can apply immediately to boost renewals and strengthen resident relationships.
KAREN GLADNEY & KELSEY LAWLESS
HENNA PRYOR
Mastering Your Mindset
Property management can feel like juggling flaming torches while riding a unicycle. Residents have urgent requests, vendors miss deadlines, and unexpected challenges pop up daily. In these moments, your inner voice can either help you stay steady, or knock you right off balance. A mental skill called cognitive defusion can keep you cool, even on your most chaotic days.
DANA DUCKWORTH
www. aamdhq. org
Hope Floats: Strategies for Navigating Organizational Change and Uncertainty
Property management professionals often face dynamic challenges and frequent changes in market conditions, resident expectations, and industry requirements. This session focuses on practical strategies to effectively manage and navigate through periods of organizational change and uncertainty. Participants will gain insights into maintaining operational stability, fostering resilience among teams, and sustaining resident satisfaction amidst change.
Could Have Been an Email...
Learn how to prioritize tasks, streamline workflows, and manage your time effectively to achieve more in less time. Discover strategies for reducing unnecessary meetings and creating a work environment that fosters focus and efficiency. Gain insights into balancing team collaboration with individual productivity, and explore techniques for ensuring that every team member, including introverts, can contribute meaningfully.
Cognitive defusion is the practice of creating distance between yourself and your thoughts, allowing you to recognize them as just that – thoughts, not absolute truths. When stress kicks in, your mind may flood with worst-case scenarios or self-doubt. By learning to detach from these reactions, you can make better decisions and respond more effectively. You’ re in control of the wheel. Mastering your mindset is just as important as managing properties. By practicing cognitive defusion, you can stay clear-headed under pressure, communicate more effectively, and build stronger relationships – without getting thrown off your metaphorical unicycle.
27 | TRENDS APRIL 2025