ty Manager , an Assistant Manager and a Leasing Agent may now be able to operate with only a centralized Sales Specialist who serves multiple properties and one onsite Concierge , who manages customer service and the resident experience .
Maintenance
As the role that is currently the most difficult to find , hire , and keep , maintenance team positions are seen as the most challenging to supplement with technology . And yet , many innovations have been introduced , even for this critical , hands-on role .
Do-it-yourself videos developed by the company ’ s maintenance teams have been one popular and successful way to address the most basic service needs . Not every resident is willing to roll up their sleeves and try to fix an issue , but those who are willing are enjoying the stepby-step instructions and satisfaction of re-setting an electrical outlet or garbage disposal . A popular added touch is the availability of a basic tool kit that can be checked out from the front office . Whether to use a screwdriver to tighten a screw on a switch plate or borrowing the hammer to hang a family photo , many residents have welcomed the DIY option .
Virtual consultations have added the personal touch to the DIY option by having a maintenance technician walk the resident through the troubleshooting or repair . Some repairs may be found to be too complex or a bigger issue than originally thought , but residents appreciate the speedy access to diagnosing a problem with the maintenance tech and either learning how to resolve it on the spot or scheduling an in-person repair .
Third party maintenance providers have experienced a significant increase in-demand , and range in services from seasonal tasks , such as snow removal , to preventative maintenance , and full turnovers . In addition , however , services have been introduced that help streamline the diagnostic process so that residents are walked through assessing the issue . A third party service can order parts , prioritize requests , schedule external vendors , as well as the in-house maintenance tech to help reduce the number of trips an on-site team member typically racks up in a day .
Employee turnover and staffing challenges will continue to be a point of pain for the foreseeable future . However , with the increasing adoption of a variety of technologies , residents are more willing and able to adapt to technology solutions to address many leasing and maintenance needs . This creates an exciting – and relieving – opportunity for rental housing owners and operators to integrate new solutions that fit best with their current and evolving business models .
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