HOLLY LYKE-HO-GLAND
JEFF VARNEY
JOHN TESMER
Connecting the Enterprise for Operational Excellence
Building on more than 10 years of
business research and consulting
experience, Holly Lyke-Ho-Gland
is a principal research lead who
conducts and publishes APQC
research on process management
and improvement, quality, project
management, measurement, and
benchmarking for APQC’s process
and performance management
research team.
As a director and part of
APQC’s management team, Jeff
Varney implements business
process management and
performance improvement,
knowledge management,
custom benchmarking, quality
management, and performance
measurement initiatives
for APQC clients.
As director of the group responsible
for managing APQC’s Open
Standards Benchmarking® database
and the Process Classification
Framework™, John Tesmer
coordinates benchmarking projects
and is responsible for innovation
in benchmarking processes and
development of APQC’s various
process classification frameworks.
Read more about keynotes and their presentations at
www.apqc.org/processconf17/keynotes