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we have created a level of oneness in the company. It’ s a way of our life and doing business,” shares Yatish. Strategically, the policy is straightforward, but executing the same is a continuous work in progress.“ We still have not got everyone acting so intensively. In the case of people who are adding value to the organisation we inspire them, and show them how it’ s done,” adds Asit.
The 5 values and their implication … in the words of the team
These values are our core …! Anyone who is going to be a part of the core team has to live and breathe this philosophy.
Playing for win-win – When we say‘ win-win’, the focus is that you( customer) should win and then our win is a by-product. Our win is not a win if we are not focusing on customer; this is very easy as a philosophy but hard to practice, we’ re just lucky to have such people in our team who understand the importance and nuances of the concept.
We say what we do and we do what we say – We do fail; we’ ve failed many times but the moment it happens we take the responsibility and ownership. We put our heart and soul to achieve our commitments, if we don’ t achieve it, we try again.
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“ We have an in-house design team that can offer customers what they want and also tell them other similar alternatives which will add value to their product. That’ s where our creative and proactive measures come in.”
– Sharad Sanghai
“ We never compromise, but if two set of values clash because of certain circumstances, than the priority of the value is honoured.”
– Deipak Hamirwasia
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We encourage initiatives and abilities – That means, we believe we can only grow when we have people around us who take ownership. Everyone has their problems, but we all are in it together and we encourage people to make the mistakes but continue to take initiatives. This way one feels like the owner … As we say:‘ Texperts is a platform for anyone to come and be an entrepreneur’. We don’ t call people‘ employees’, we call them virtual owners.
Passion for accomplishment – We are passionate about our accomplishments and that is again not our profits, if you ask details of our balance sheet, none of us would be able to give you exact figure of any year. It may not be great, from a strategic point of view but we know where we are and we celebrate our accomplishments. This is what really keeps us going.
Adding value through knowledge and innovation – We are completely into adding knowledge and innovation to the work, the process and the way we do things. And that’ s the difference we have achieved from being a service provider to our existing model. What we have done in the past two-three years is going to pay us in future, it has already earned us respect in the industry and our bottom lines have improved.
When the company shifted its core from service company to product
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company, adding value through knowledge and innovation became the top priority. These values are also guiding principles when choosing customers and partners.“ Initially, we look at what is the strength of the person and then we start observing the person, to see if their core values match to that of ours. If not, the relation is just for the assignment or the time-period but we are clear that it’ s not for a long-term. There is a dating period before the collaboration … It’ s like we gradually choose our customers and suppliers, and we take a lot of time choosing the right ones because it’ s very difficult to find such people and they are not wrong but just different from us,” reasons Asit.
Though the team is proud of its values, they feel that their efforts are still very nascent compared to many global companies that have set benchmarks in‘ valuebased business’ very high.“ Many companies are far ahead of us in their value system. When we read about them or know them better, we realise that they are far more evolved than us. So, there is a benchmark that we are following as we are standing with companies that have their own value system which might be different but as strong. And when we work with such companies, we are assured that they will respect our values,” signs off Yatish.
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