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we have created a level of oneness in the company . It ’ s a way of our life and doing business ,” shares Yatish . Strategically , the policy is straightforward , but executing the same is a continuous work in progress . “ We still have not got everyone acting so intensively . In the case of people who are adding value to the organisation we inspire them , and show them how it ’ s done ,” adds Asit .
The 5 values and their implication … in the words of the team
These values are our core …! Anyone who is going to be a part of the core team has to live and breathe this philosophy .
Playing for win-win – When we say ‘ win-win ’, the focus is that you ( customer ) should win and then our win is a by-product . Our win is not a win if we are not focusing on customer ; this is very easy as a philosophy but hard to practice , we ’ re just lucky to have such people in our team who understand the importance and nuances of the concept .
We say what we do and we do what we say – We do fail ; we ’ ve failed many times but the moment it happens we take the responsibility and ownership . We put our heart and soul to achieve our commitments , if we don ’ t achieve it , we try again .
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“ We have an in-house design team that can offer customers what they want and also tell them other similar alternatives which will add value to their product . That ’ s where our creative and proactive measures come in .”
– Sharad Sanghai
“ We never compromise , but if two set of values clash because of certain circumstances , than the priority of the value is honoured .”
– Deipak Hamirwasia
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We encourage initiatives and abilities – That means , we believe we can only grow when we have people around us who take ownership . Everyone has their problems , but we all are in it together and we encourage people to make the mistakes but continue to take initiatives . This way one feels like the owner … As we say : ‘ Texperts is a platform for anyone to come and be an entrepreneur ’. We don ’ t call people ‘ employees ’, we call them virtual owners .
Passion for accomplishment – We are passionate about our accomplishments and that is again not our profits , if you ask details of our balance sheet , none of us would be able to give you exact figure of any year . It may not be great , from a strategic point of view but we know where we are and we celebrate our accomplishments . This is what really keeps us going .
Adding value through knowledge and innovation – We are completely into adding knowledge and innovation to the work , the process and the way we do things . And that ’ s the difference we have achieved from being a service provider to our existing model . What we have done in the past two-three years is going to pay us in future , it has already earned us respect in the industry and our bottom lines have improved .
When the company shifted its core from service company to product
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company , adding value through knowledge and innovation became the top priority . These values are also guiding principles when choosing customers and partners . “ Initially , we look at what is the strength of the person and then we start observing the person , to see if their core values match to that of ours . If not , the relation is just for the assignment or the time-period but we are clear that it ’ s not for a long-term . There is a dating period before the collaboration … It ’ s like we gradually choose our customers and suppliers , and we take a lot of time choosing the right ones because it ’ s very difficult to find such people and they are not wrong but just different from us ,” reasons Asit .
Though the team is proud of its values , they feel that their efforts are still very nascent compared to many global companies that have set benchmarks in ‘ valuebased business ’ very high . “ Many companies are far ahead of us in their value system . When we read about them or know them better , we realise that they are far more evolved than us . So , there is a benchmark that we are following as we are standing with companies that have their own value system which might be different but as strong . And when we work with such companies , we are assured that they will respect our values ,” signs off Yatish .
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