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customer in a line item on the bid .” Hall added , “ Include in the warranty verbiage that we are not responsible for ‘ others ’ damage such as oil leaked , fuel spills , and or any other damage unrelated to installation . Even call out ‘ twist ’ marks and power steering twist marks as well . SP 9.5 is a Sandy mix and it takes 365 days to cure . Point this out to the customers as well as sending them an ‘ asphalt care sheet ’ that explains all these different facets of asphalt maintenance .” Depending on the state where the contractor is based and business is conducted , performance can be assessed differently . “ We offer a one-year workmanship warranty that adheres to common industry practices , stated Kristofer Love , owner of Love ’ s Asphalt Solutions , Scott , Louisiana . “ The warranty covers any defects in our work caused by lack of quality applications as well as material failure due to lack of proper preparations of the worksite . All procedures and warranties will adhere to an industry standard . Any manufacture / material warranty will be transferred to the customer upon written request from the customer . NOTE : This is in part suggested from our company attorney who only practices in the state of Louisiana . Other states may have other requirements needed to be in regulatory compliance . I highly encourage seeking legal advice to ensure warranty isues are handled properly .” It is important that the workmanship warranty matches up with any issues the client is expecting to be addressed through the paving and sealcoating work being completed . “ The warranty on your work should address the problem that your client is trying to solve ,” stated Kyle Ascione , owner , Integrity Earth & Asphalt , LLC , Rapid City , Michigan . “ In the asphalt industry , it could be related to water / flooding issues , damaged asphalt , product durability , or quality craftsmanship . If the work that you completed does not solve the problem that you were called to solve , then it is your responsibility to make it right . That is what they paid for .”
With offering a workmanship warranty there is always the concern of How can you stand behind your work without being exploited ?
In response , Ascione said , “ The only time anyone really gets exploited is when they DO NOT stand behind their work . In the client ’ s mind , they want to be in good hands . A lot of people are understanding that not everything is always perfect , and this should be brought to light during the estimating and bidding process . If you are willing to make something right , then there should be nothing to worry about . If someone just plain won ’ t be happy no matter what ... chances are they planned on being that way before you ever started the job .” Communicating with the customer is crucial to making certain a paving or sealcoating project is completed successfully . Over communicate . Don ’ t feel shy about repeating something .
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