ASPHALT ANSWERS
Discussing your specific needs and concerns with the product support team at the dealership can
insure a lasting relationship.
Take the tour.
See for yourself, there is no curtain.
Meet everyone at the dealership. Look
at their parts department and meet the
folks that answer your call when you are
down. Let them show you how capable
they are. You might be surprised to find
that they stock parts for equipment that
they don’t even sell. That’s right, they
might have a hose shop that can make
any hose you need. Or how about rub-
ber tracks for your skid steer? You mean
I can get skid steer parts from a dealer
that doesn’t sell skid steers? Sit down
with the service manager and discuss
your specific situations and how you
can work together to reduce your
downtime. This is especially im-
portant if you work outside of your
home area. You want to sleep easy
at night knowing that if you need
help in an unfamiliar area, it’s only
a phone call away.
It’s an easy formula, you want to
make sure that your hard earned
money is well spent and the dealer
wants to make sure they are the first
call whenever you need anything.
On your end, it’s making sure that
your cost per ton is as low as pos-
sible and your cost of ownership
is rock bottom. Test your dealer
– make sure he has all the right an-
swers to win your business for years
to come. Chances are, you’ll both learn
something about each other’s business.
And you might get lunch and a hat out
of the deal to boot!
Brian Hall is the territory manager of Mid
South Region at ST Engineering LeeBoy, Inc.
You can contact him at [email protected].
Article sponsored by LeeBoy and Rosco.
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