OCTOBER 19, 2016 | 8-10:30am
MISS MANAGEMENT
CAROL LEVEY | LEVEY ENTERPRISES
Establishing Good Relationships as a Leader
I’ m a regional manager trying to create team cohesiveness. Recently, after completion of a long month a number of us went out for drinks. Everybody let their hair down and initially I thought it had gone well. However, after a couple of weeks I’ m becoming aware of several incidents during the activity, at least one display of bad behavior, and some hurt feelings on the part of those not included. I’ m frustrated. I thought some time together after work would naturally be a good thing. Was I wrong? Any suggestions?
I
applaud your intentions and your discovery. To make good on your intention requires forethought, effort and experience. Some team leaders become close friends with members of their team. They would point to these friendships as paying off with extra efforts and / or results in the workplace. Some conclude that as leader you should not become friends pointing out that complications arise: some team members will take advantage of the friendship through preferential scheduling, misappropriating confidential communication, excluding others on the team to name a few. Different approaches can create team cohesiveness though perhaps with unwanted consequences.
Let’ s start with what you want from your leadership assignment.
You want to be authentic, direct and transparent in your work place relationships. If you’ re not authentic you’ re not yourself. This condition is unhealthy for you and your team cannot trust you. They don’ t have to like you but they need to trust you. It is the basis of respect between that person and yourself. Mutual respect can spread throughout the team if it is founded on being able to trust you as leader.
You want to be direct. If you don’ t like a behavior you can’ t correct it unless you confront the person( s) and describe it with clarity. People want to know specifically how they’ re doing; what is lacking and what’ s next.
Your leadership rightfully has expectations. You need to be transparent about these expectations. Transparent expectations can be transformed into productive goals can be supported with delegation, coaching and accountability.
You can apply these principles to your current circumstance. Bring the entire group together to
review your concerns. Explain your intentions while being candid about your disappointments.
While you accept responsibility for this first activity and apologize for unforeseen mishaps you’ ll do better. Ask for their help. After clarifying what behaviors were undesirable and your expectations going forward ask for their participation to realize your intention. How did they interpret the activity? How would they have gone about your intention differently?
Solicit what they want from you as team leader. Take some notes so you can incorporate into a meeting follow-up memo that outlines the best of what came out the meeting thanking them for their participation and several shared team expectations going forward and be positive about what the team can accomplish working together this way.
POWERED BY:
The Football is the Customer
Bring your Maintenance Teams to this educating, motivating and entertaining presentation. Your Team will walk away with innovative customer service ideas.
WHAT YOU WILL LEARN:
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Through analogies that compare life in the NFL to the basic business challenges we all face in our professional careers, former Denver Bronco Reggie Rivers delivers compelling, impactful and flat-out funny lessons on leadership, customer service and teamwork.
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Reggie’ s signature message is“ The Football is the Customer” and it reveals how NFL teams have an absolute ironclad obsession with taking care of the customer and advancing the customer toward his goals. The teams who deliver the best Customer Service win the Super Bowl every year.
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Reggie will share lessons from the NFL to demonstrate how players and coaches put aside their egos and agendas to work as a cohesive team and actively engage in strategies that set up their teammates for success.
www. aamdhq. org
WEDNESDAY
OCTOBER 19, 2016 | 8-10:30am
HYATT REGENCY DENVER TECH CENTER
REGISTER ONLINE AT WWW. AAMDHQ. ORG
REGGIE RIVERS
FORMER DENVER BRONCO, SPEAKER, BROADCASTER, AUTHOR
Reggie Rivers is a former NFL running back who played six seasons with the Denver Broncos during the 1990s. Reggie is a media personality and business owner, who has worked in newspaper, radio and television in Denver.
OCTOBER 2016 • TRENDS | 15