EDUCATION OVERVIEW
8:30 - 9:15 AM
45
MINUTE
SESSION
SESSION
The Professional Image for Maintenance New Technologies in Appliances
As a service team member, you often have the most interaction with
the residents of your community. Come learn from industry experts,
tips and tricks to make sure you are always portraying the most
professional image possible! In this session you will cover the following topics:
» What’s out there: Benefits and trends
TJ Beaver, CoinTech (Division of Advanced Laundry Systems)
Panel moderated by Chad Craven, ParkM
MAINTENANCE
30
MINUTE
9:30 - 10:00 AM
MAINTENANCE
Panelists include Chris Beno (ConAm Colorado), Nick Hernandez
(Pinnacle Property Management Services), Eric Geist (Greystar Real
Estate), Troy Boyd (Inland Residential) and Tiffany Rogers (Silva
Markham Partners)
» Pros and Cons of tech in appliances: Their lifespan and cost of
repair
» Environmental Benefits: Improved efficiency
» ROI: Revenue vs resident retention
» Knowing your property and making smart upgrades
Social Media Tips & Tricks
Panel Moderated by Karen Gladney, POWER Apartment Leasing
Stop the Madness! Address your Overwhelming
Workload
Gregg Piburn, Leader’s Edge Consulting, Inc.
LEADERSHIP
MANAGEMENT
Many managers and leaders feel frustrated and weary from carrying
the burden of ever expanding workloads. New ideas combined with
new applications of old ideas (such as assertiveness, prioritization and
the “4 quadrants”) creates a new insight and energy for those in high
level positions.
MARKETING
Marketing professionals from four management companies offer their
tips and answering questions about the changing trends and landscape
in social media.
Panelists include Amy Evans (Simpson Property Group), Mara Freese
(Echelon Property Group), Katherine Horning (AMLI Residential) and
Morgan Goodale (BLDG Management).
This workshop helps participants explore with fresh eyes and develop
a new workload roadmap that results in adding value, better job
satisfaction without adding more hours to the day.
QuickHits: Adding Value to Help Your Property
Wow Your Residents at Every Touch Point
Barbara Savona, Sprout Marketing
LEASING
MARKETING
The word “Wow” is used to express wonder or amazement. So why is
it important to “Wow” someone who has already chosen to do business
with us? In today’s market the competition is high, and customer
satisfaction with your community just isn’t enough. This course will walk
you through the opportunities you have to “Wow” your residents and
show them why they chose you in the first place
8:30 - 10:00 AM
Presentations by Gianna Lombardi, Denver Water
Michelle Lyng, Novitas Communications
Two quick hit presentations that will highlight different tools to help
add value for your residents.
90
MINUTE
SESSION
Let’s Get Fired Up: Sparking a Connection with Your
Customers
Marla Posey, Spark Multifamily
LEADERSHIP
HUMAN RESOURCES
MANAGEMENT
Technology and innovation makes life better, faster and more efficient,
however, it’s vital not to underestimate the need for balance between
innovation and a personal connection.
In this session, we explore how to do create the connection with our
customers through digital and technology as well as basic human
interaction.
You Can’t Train DNA
Mona Vogele, Mona Vogele
LEADERSHIP
HUMAN RESOURCES
When we have a position to fill, we often rush to find a “warm body”
as soon as possible. What’s the cost of a bad hire? The costs aren’t just
financial, although that has a huge impact. This presentation offers
strategies for effective talent management that will free up money for
future growth, save you time, and ensure you retain your top talent- all
of which increase profitability.
MANAGEMENT
www.aamdhq.org
MAY 2019
TRENDS | 35