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45
10:15 - 11:00 AM
MINUTE
SESSIONS
30
11:15 - 11:45 AM
MINUTE
SESSION
Love ‘Em or Lose ‘Em…Triple A Service!
Top Leasing Professionals are in Demand!
Lori Snider, RedPeak
Mark Sadosky, Live Response Solutions
Top sales professionals in any industry have a method to
their success. They understand what it takes to get to and
stay at the Top and make money. Come and learn successful
sales methods if you want to be a Top Performer!
LEASING MARKETING MANAGEMENT
Action! Accountability! Attitude!
LEASING MARKETING MANAGEMENT
How to Determine Your Most Effective Lease Generators
John Schick, Better Links Media
Effective Communications with Vendors
Moderator: Lorinda Bodman, ForRent.com
Panelists: Krystal Weger, BLDG Management / Tonya Storovich, AMLI Residential /
Ed Schell, HD Supply
Working with your vendor partners is very crucial. Your vendors make
you look good to both your owners and your residents. Is your
relationship with your vendors a partnership?
MAINTENANCE LEADERSHIP MANAGEMENT
Today’s technology has increased the choices we use to
generate leads and leases. Learning to quickly analyze
where leads come from, can inform managers where to
concentrate their efforts. Explore techniques you can easily engage on
your website’s Google Analytics and learn precisely which of your lease
generators are most efficient.
TECHNOLOGY LEASING MARKETING MANAGEMENT
Leasing Best Practices Panel
Moderator: Holly Jackson, Silva Markham
Panelists: Tamara Greene, Zocalo Community Development / Lillian Mumford, Mission
Rock Residential / Melissa Kaja, Echelon Property Group / Joslyn Brown, McWhinney
Rachael Davis, Madrona Ridge (NP)
The market is beginning to change just a tad bit which means it is
time to dust off the Leasing Handbook and put some of those best
practices and techniques to work once again.
Reputation Management Panel
Moderator: John Schick, Better Links Media
Panelists: Judy Blaes, Echelon Property Group / Vivian Markham, Silva Markham Partners
/ Lauren Ware, Greystar Real Estate / Clover Sharpe, AMLI Residential
The internet has probably had the largest impact on how consumers
make purchases, including how they make their housing decisions. We
all know how damaging those disgruntled resident reviews can be to
your community, but how you handle the complaints is just as important.
Learn from these industry leaders strategies to manage your online and
reputation management.
MARKETING MANAGEMENT LEASING MAINTENANCE
LEGAL LEASING MANAGEMENT
Leadership Panel
Moderator: Vic Sulzer, Tschetter Hamrick Sulzer
Panelists: Tom Klaess, Pinnacle Property Management / Meredith Wright, Mission Rock
Residential / Mike Holt , BH Management
Learn how to be the kind of leader that elevates your team to extraordinary
heights. Bring your questions about leadership to the annual Conference
leadership panel.
10:15 - 11:45 AM
90
MINUTE
MAINTENANCE LEADERSHIP MANAGEMENT
SESSIONS
Avoiding the Quit & Stay Phenomenon
Shari Harley, Candid Culture
Quit and stay is the phenomenon of employees
becoming disengaged and less productive while waiting
for the economy to improve and for other roles to