45
10:15 - 11:00 AM
MINUTE
SESSIONS
30
11:15 - 11:45 AM
MINUTE
SESSIONS
Becoming a Continuous Feedback Company
Back to the Basics: Leasing Follow up Techniques
Brooke Chestnut
Laura Trued, The RADCO Company
Learn what “continuous feedback” really means, why millennial team members
love it, and why it’s important in your day to day operations.
MARKETING LEADERSHIP HUMAN RESOURCES
As the market is shifting and potential residents are getting more options,
leases aren’t coming as easily. As you work with prospective residents,
there’s a sales process to follow. In this session you will learn basic follow
up techniques that are proven to work.
MANAGEMENT LEASING
How to Communicate Professionally Face to Face
Ben Nollola, CWS Apartments
Communication is the #1 way to provide exceptional customer service. In
this maintenance-focused seminar, you’ll learn the five-step process of the
proper way to communicate with and how to deal with difficult residents.
MAINTENANCE LEADERSHIP
Market Outreach: Proven Ideas & Strategies
Amy Kosnikowski Dilsio, Sprout Marketing
TECHNOLOGY MARKETING MANAGEMENT LEASING
Leadership in a Winning Environment (Regional & Senior Mgr Panel)
Mark Windhager, Redpeak / Derek Avery, Legacy Partners,
Brandon Rich, Greystar Real Estate // Pat Stanforth, Griffis / Blessing
Technology tools are great, when they work. With so many gadgets and
gizmos out there, how do you know which ones make life easier and which
ones complicate your life? This session will give you innovative takeaways
to put into action as soon as you return to your office. This fast moving,
laugh-filled session will show you cool tech tools that you never knew existed.
Don’t Act Your Age! How Established
Communities Can Succeed in a Lease Up Market
Amy Kosnikowski Dilisio, Sprout Marketing
Feeling negative effects of lease-ups in your market? Need to transform your
sales skills to compete? This session will teach you how to maximize your
effectiveness with a strong, targeted leasing message that matters most to
today’s customers. Learn the latest in resident trends and how to adapt your leasing technique
to elevate your competitive edge and closing ratio!
MARKETING MANAGEMENT LEASING
Bring your questions about leadership in a winning environment to the annual Conference
leadership panel.
Moderated by Vic Sulzer, Tschetter Hamrick Sulzer
LEADERSHIP MANAGEMENT
Russ Webb, Atlanta Apartment Association
TECHNOLOGY MARKETING MANAGEMENT LEASING HUMAN RESOURCES
Need inspiration to jumpstart your outreach efforts and generate qualified
traffic? In this session, you will learn the secrets to get the phone ringing
and create a steady flow of quality leads to your community. You will gain fun
and easy outreach ideas to attract referrals and uncover the secrets behind
a successful outreach visit.
10:15 - 11:45 AM
Tech Tips to Make Your Life Better.. and More Fun
90
MINUTE
SESSIONS
Taking Care of Business and Not Working Overtime
John Ricco
Do you find yourself dragging at the end of the day without much to show
for it? With hectic work schedules that require flexibility and the ability to shift
gears at a moment’s notice, how do you accomplish everything that comes
across your desk? The simple answer is that you can’t. Learn time-tested
techniques that will help you become more focused and on track to get the
right work done.
MANAGEMENT LEADERSHIP
Underdog Strategies: Winning in a Competitive Market
Reggie Rivers, Former Denver Bronco
In the NFL, football players, coaches and teams have to find a way to win.
They are going to face teams who are employing some hot new strategy
and players who have hot new talents. Learn the secret that allows certain
players, coaches teams to be successful year after year, and how to apply it
to your community and company.
Dealing with Resident Complaints (Community Managers Panel)
Anna Fairchild, Toscana // Kerri Navarro, Solaire // Tamara Greene, Coda //
AJ Aikin, The Hamptons // Adam Sattley, Arvada Station
Community managers will address methods and strategies for dealing with complaints from
residents and how to use them to your advantage. Moderated by Chad Craven, RentPath
MANAGEMENT LEASING MAINTENANCE
KEYNOTE LUNCHEON: 12:00-2:00 PM
The Business of Teamwork
Terrell Davis, Former Denver Bronco
No one wins until everyone wins: In football,
our goals are clearly defined so everyone
knows what a victory looks like. An individual
player might have a great game, but if the
team doesn’t win, he doesn’t get a win. This
is harder to replicate in the business world,
but if you create an environment in which no
one wins until everyone wins, you put the focus
on teamwork.
MARKETING MANAGEMENT MAINTENANCE
LEASING LEADERSHIP
MARKETING MAINTENANCE LEADERSHIP
www.aamdhq.org
MAY 2016 • TRENDS | 27