3. If a resident is confi rmed to have COVID-19, do not direct
facilities management or maintenance staff to the apartment.
Immediately contact the local health department and CDC
for guidance regarding appropriate measures to take.
MEDIA GUIDANCE:
Keeping the World Safe
from Lawyers, one
Trip Hazard at a time!
LOCALLY OWNED AND OPERATED SINCE 2003
NAA recommends that incoming media requests be directed
to CDC and/or local health offi cials, who are better qualifi ed to
answer their questions at this time. You don’t want to be at risk
with liability concerns.
Ensure your offi ce has the proper contact information of the
local health authority and/or the best CDC resources on hand
for handling queries from local stakeholders. NAA recommends
a holding statement be developed. An example: “We appreciate
your call. It is wise for everyone to remain current and follow the
most recent guidance provided by health offi cials. That is why we
request that you direct your question to [Local Health Offi cial] or
the CDC, who are on top of this situation.”
OTHER KEY MESSAGES TO CONSIDER:
NAA recommends that guidance from CDC and other offi cials be
treated seriously. At present, CDC prevention information includes:
• Wash hands often with soap and water for a minimum
of 20 seconds. If soap and water are unavailable, use an
alcohol-based hand sanitizer.
• Avoid touching your eyes, nose and mouth with
unwashed hands.
• Avoid close contact with people who are sick.
• Stay home when you are sick.
• Cover your cough or sneeze with a tissue, then throw the
tissue away.
• Frequently clean and disinfect touched objects and surfaces.
• NAA encourages all members and affi liates to monitor
the situation and stay current with advice from CDC and
public health offi cials.
AFTER
TRIP HAZARDS EXIST:
In sidewalks, driveways, curbs, pool decking,
around tree roots, drainage areas…
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of project costs by SIDEWALK SHAVING, NOT REPLACING.”
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POTENTIAL QUESTIONS FROM RESIDENTS/
MEDIA:
If someone in an apartment community is diagnosed with
COVID-19, will other residents become infected? What are the
real risks?
According to the CDC, “The virus that causes COVID-19
is spreading from person-toperson. Someone who is actively sick
with COVID-19 can spread the illness to others. That is why
CDC recommends that these patients be isolated either in the
hospital or at home (depending on how sick they are) until they are
better and no longer pose a risk of infecting others.” However, the
CDC further states that, “COVID-19 is an emerging disease and
there is more to learn about its transmissibility, severity, and other
features and what will happen in the United States.”
www.aamdhq.org
MARCH 2020
TRENDS | 45