2020 Maintenance mania Information
AGENDA:
7:00 – 8:15 AM
8:30 – 9:30 AM
9:45 – 10:45 AM:
10:30 AM – 12:30 PM
11:00 AM – 12:15 PM
12:30 - 3:00 PM
Registration & Breakfast
Education Session I
Education Session II
Race Car
Practice & Lunch
Competitions
AM
0
3
:
9
-
0
3
:
8
Session 1
Session 2
9:45 - 10:4
5 AM
SESSION 2:
Make it or Break it Maintenance
Paul Rhodes, NAAEI
They break it and you fix it. That’s the theory. But the real world is that 45%
of residents are moving to another apartment community, 19% just next
door and it’s because of something they are dissatisfied with in their current
apartments. Much more frequently than we admit, it’s sometimes related
to maintenance! How do we stop it or possibly prevent it from happening?
Uncover tips and tools and takeaways to cut your losses with real stories,
real successes (and maintenance fails) and real solutions!
Pool Water Chemistry
Craig Swegle, The Pool Doctor
SESSION 1
"Should" – The Most Dangerous Word in Maintenance
Presented by Paul Rhodes, NAAEI
In the understaffed and overtasked world of maintaining a community,
cliché’s like “Don’t count your chickens …” and “A penny saved …” are often
used to prevent failure. Frequently, these sayings and their meanings are
disregarded as being too basic and instead replaced with higher priority
items that leave the property saying: “I should have done …!” Join two
maintenance professional's that figured out: "SHOULD" can't, "WOULD" won't,
and unless the "DO" is done, maintenance fails to maintain! Cliche' or not,
equipment lasts longer, budgets are smaller and the staff is more productive
as these sayings are proven true in maintenance.
Appliance Repair
Learn how to reduce repairs and how not to blow your budgets. You will
learn proper sanitation techniques and water balance.
Appliance Repair
Presenter TBD
First Company Aqua Therm Systems, How they Work, Trouble
Shooting and Service
Peter Buche, Buche & Associates
Electricity: Basic Troubleshooting
Presenter TBD, Integrity Electric
Discoger some of the basics that you can accomplish yourself, and learn
when you need to call in the professionals.
Presenter TBD
How to Build Scope of Work & Managing the RFP Process
Panel Moderated by Tyson Witkamp, Interstate Restoration
Bring you questions and join a discussion with top Reginoal Maintenance
Directors including Chris Beno (ConAm Colorado), Nick Hernandez (Pinnacle
Property Management Services), Chris Price (Highmark Residential) and
Lannon Quintana, (CWS Apartments)
Can Maintenance Repair Your Reputation
Jennifer Carter, Satisfacts
Did you know that maintenance is the most mentioned topic for online
reviews? Bottom line, renters are either over the moon happy or downright
enraged when it comes to the performance of the service team. Learn a
practical five step plan to raise your service team's reputation and improve
your resident retention.
Water Heaters
Tommy Zear, First Company Training
Asbestos
Michael Schaan, Element Building Sciences
education
sponsored by
www.aamdhq.org
MARCH 2020
TRENDS | 25