FROM THE PRESIDENT
dj longo | terra firma real estate
Maintenance a Key Factor to Industry Growth
O
ur hard-working maintenance
AAMD continues to drive an educational
AAMD has scheduled two HVAC certifica-
professionals are behind the
force behind the industry with a goal of prop-
tion classes in June. The EPA 608 is designed
ued assets as well as retaining
Professionals. Our Certified Apartment Main-
R-22 refrigerant systems. For the newer builds
scenes in maintaining our val-
our valued residents. In fact, as stated in an
article on page 13, resident retention is one of
the primary roles of a maintenance professional,
and this article will give some great ideas on how
to take on this important role.
Resident retention is a direct payoff as there
are fewer units to turn and a stronger relation-
erly training and celebrating the Maintenance
tenance Technician (CAMT) program was recently held at AAMD to deliver training through
NAA-provided content and testing, as well as
hands-on demonstrations. Congratulations to
all the new CAMT designees on their efforts
and achievements in furthering their skills.
for maintenance professionals who work on the
working with the new R-410a system, AAMD
has also scheduled that certification. Both class-
es are taught by Mark Cukro, a national service
team training expert.
Starting in April, there will be three oppor-
tunities to attend the Certified Pool Operator
ships are being built between residents and staff.
“Our residents are becoming more apt to a rental
rental lifestyle than home owner lifestyle, and
lifestyle than home owner lifestyle, and with that
ability to deliver.
comes great pride in our industry’s ability to deliver.”
Our residents are becoming more apt to a
with that comes great pride in our industry’s
All of these efforts to stay ahead of the curve
pay off greatly for everyone. Employers are
thrilled that their staff are trained to the most
recent standards, and the staff are happy to have
the skills that make their work more efficient,
leading to longer careers within our industry.
Additionally, since maintenance profession-
als are often on the front lines in dealing with
residents complaints and issues, it’s important
for them to know what they should, or should
not do, to avoid costly fair housing claims (see
page 16).
Thank you to our industry experts for provid-
ing fantastic information for us to all learn from.
6 | TRENDS • MARCH 2016
Maintenance Olympics in April is one of the
(CPO) trainings, which will be important for
professionals who sustain our industry. Eight
regulations of operating one of your commu-
best ways our industry celebrates the maintenance
competitive events are held for attendees to show
off their technical maintenance skills and com-
pete for a spot at NAA’s Maintenance Mania in
San Francisco this June.
The event includes seminars to help educate
attendees on new skills, industry trends and
your maintenance team in keeping with proper
nity’s most important amenities.
Once again, I thank all the hardworking
maintenance technicians in our industry and
staff for all the hard work they put in to build
and sustain our industry from the ground up.
overall job improvement. For a full list of sessions
and more information about Maintenance Olympics, please see page 18.
www.aamdhq.org