Apartment Trends Magazine March 2016 | Page 31

45 10:15 - 11:00 AM MINUTE SESSIONS 30 11:15 - 11:45 AM MINUTE SESSIONS Becoming a Continuous Feedback Company Back to the Basics: Leasing Follow up Techniques Brooke Chestnut Marci French, R Investments Learn what “continuous feedback” really means, why millennial team members love it, and why it’s important in your day to day operations. Description to come MARKETING LEADERSHIP HUMAN RESOURCES MANAGEMENT LEASING How to Communicate Professionally Face to Face Ben Nollola, CWS Apartments Communication is the #1 way to provide exceptional customer service. In this maintenance-focused seminar, you’ll learn the five-step process of the proper way to communicate with and how to deal with difficult residents. Pool Safety Craig Swegle, The Pool Doctor Description to come MAINTENANCE LEADERSHIP Market Outreach: Proven Ideas & Strategies MAINTENANCE LEGAL LEASING Amy Kosnikowski Dilsio, Sprout Marketing Need inspiration to jumpstart your outreach efforts and generate qualified traffic? In this session, you will learn the secrets to get the phone ringing and create a steady flow of quality leads to your community. You will gain fun and easy outreach ideas to attract referrals and uncover the secrets behind a successful outreach visit. TECHNOLOGY MARKETING MANAGEMENT LEASING 10:15 - 11:45 AM 90 MINUTE SESSIONS Taking Care of Business and Not Working Overtime John Ricco Do you find yourself dragging at the end of the day without much to show for it? With hectic work schedules that require flexibility and the ability to shift gears at a moment’s notice, how do you accomplish everything that comes across your desk? The simple answer is that you can’t. Learn time-tested techniques that will help you become more focused and on track to get the right work done. MANAGEMENT LEADERSHIP Underdog Strategies: Winning in a Competitive Market Reggie Rivers, Former Denver Bronco In the NFL, football players, coaches and teams have to find a way to win. They are going to face teams who are employing some hot new strategy and players who have hot new talents. Learn the secret that allows certain players, coaches teams to be successful year after year, and how to apply it to your community and company. MARKETING MAINTENANCE LEADERSHIP Tech Tips to Make Your Life Better.. and More Fun Russ Webb, Atlanta Apartment Association Technology tools are great, when they work. With so many gadgets and gizmos out there, how do you know which ones make life easier and which ones complicate your life? This session will give you innovative takeaways to put into action as soon as you return to your office. This fast moving, laugh-filled session will show you cool tech tools that you never knew existed. TECHNOLOGY MARKETING MANAGEMENT LEASING HUMAN RESOURCES Don’t Act Your Age! How Established Communities Can Succeed in a Lease Up Market Amy Kosnikowski Dilisio, Sprout Marketing Feeling negative effects of lease-ups in your market? Need to transform your sales skills to compete? This session will teach you how to maximize youreffectiveness with a strong, targeted leasing message that matters most to today’s customers. Learn the latest in resident trends and how to adapt your leasing technique to elevate your competitive edge and closing ratio! MARKETING MANAGEMENT LEASING KEYNOTE LUNCHEON: 12:00-2:00 PM The Business of Teamwork Terrell Davis, Former Denver Bronco No one wins until everyone wins: In football, our goals are clearly defined so everyone knows what a victory looks like. An individual player might have a great game, but if the team doesn’t win, he doesn’t get a win. This is harder to replicate in the business world, but if you create an environment in which no one wins until everyone wins, you put the focus on teamwork. MARKETING MANAGEMENT MAINTENANCE LEASING LEADERSHIP www.aamdhq.org MARCH 2016 • TRENDS | 29