EDUCATION
FEBRUARY 25 - 27, 2020 | 9:00 AM - 4:00 PM
JANUARY 2020 National Apartment Leasing
Professional (NALP)
TUESDAY JANUARY 21, 2020 | 9:00 AM - 12:00 PM $499 MEMBER | $899 NON-MEMBER |
QTY DISCOUNTS AVAILABLE
Leasing Boot Camp
LEASING
$49 MEMBER | $79 NON-MEMBER | QTY DISCOUNTS AVAILABLE
Your Leasing Team is on the front lines every day meeting potential
residents and presenting your company to the public. Empower them
with the basic skills they need to make the best fi rst impression possible
and contribute to your property's bottom line.
Enhance your professional growth in the apartment industry by becoming
a National Apartment Leasing Professional (NALP) and take your career
to the next level. NALP training helps you lease apartments, satisfy your
residents and increase your resident retention.
Leasing professionals are the fi rst people prospective residents meet, and
often their only gauge of the property staff. This course is designed to
teach these professionals skills to help them become top producers.
In this class they will review the basics in telephone presentations,
greeting customers, demonstrations, qualifying residents, tracking visits
and successfully closing the deal.
This class is perfect for Leasing staff new to the industry or needing a
refresher. The basics students learn here will complement the procedures
you use.
FEBRUARY 2020
WEDNESDAY FEBRUARY 5, 2020 | 9:00 AM - 4:00 PM
Microsoft Excel Essentials
$179 MEMBER | $279 NON-MEMBER | QTY DISCOUNTS AVAILABLE
Excel is the worlds most popular spreadsheet program. Millions of people
use it to track, store, arrange and calculate data.
Microsoft Excel Essentials is designed for beginners and advanced users
alike. Students learn how to easily work with data and use Excel's hidden
features. You will learn about spreadsheet design, manipulating data, and
about how to utilize the world's most popular business tool
THURSDAY FEBRUARY 11, 2020 | 9:00 AM - 12:00 PM
Fair Housing for Multifamily Professionals
MARCH 2020
MARCH 9 - APRIL 15 | 4:00 PM - 7:00 PM | MONDAYS & WEDNESDAYS
Certifi ed Apartment Manager
(CAM)
$999 MEMBER | $1199 GENERAL ADMISSION |
$1499 NON-MEMBER | QTY DISCOUNTS
AVAILABLE
Developed by the National Apartment Association Education Institute
(NAAEI), the Certifi ed Apartment Manager (CAM) course offers the
highest standard of professional training for the on-site manager.
Enhance your professional growth in the apartment industry by becoming
a (CAM) and take your career to the next level. CAM training helps you
manage your apartment community and your team more effectively.
Our instructors share their years of industry expertise in the multi-family
industry to enhance your career and community. This eight module
designation program begins Monday, March 9 and will conclude on
Wednesday, April 15. Classes will be held on Monday and Wednesday
evenings from 4-7pm at the AAMD Education Center.
$49 MEMBER | $79 NON-MEMBER | QTY DISCOUNTS AVAILABLE
Make sure your community is in compliance with Fair Housing Regulations
and Guidelines. This class gives management and leasing professionals
detailed information on regulations and instructs managers and leasing
professionals in handling diffi cult Fair Housing situations.
TUESDAY FEBRUARY 18, 2020 | 9:00 AM - 12:00 PM
Dealing with Diffi cult People
$49 MEMBER | $79 NON-MEMBER | QTY DISCOUNTS AVAILABLE
It is hard to maintain your calm and not take it personally when your
customer is being diffi cult or rude, yet that is what is necessary for
business. This class will show you ways to communicate more effectively
with the unhappy customer and fi nd a positive solution.
THURSDAY FEBRUARY 21, 2020 | 9:00 AM - 12:00 PM
Fair Housing for Maintenance Professionals
MARCH 10 - APRIL 7 | 9:00 AM - 4:00 PM
Certifi cate For Apartment
Maintenance Technician (CAMT)
$999 MEMBER | $1199 GENERAL ADMISSION
$1499 NON-MEMBER QTY DISCOUNTS
AVAILABLE
At the all-new Hands On Maintenance Education (H.O.M.E.) Room!
Enhance your professional growth in the apartment industry by becoming
a Certifi ed Apartment Maintenance Technician (CAMT) and take your
career to the next level. CAMT training helps you preserve the value of
your apartment community and increase resident satisfaction.
This program offers “blended learning”, integrating three hours of online
coursework. The training covers a combination of Non-Technical and Technical
courses designed to meet the needs of today’s apartment residents.
$49 MEMBER | $79 NON-MEMBER | QTY DISCOUNTS AVAILABLE
When your service staff interacts with residents, do they know how to
deal with Fair Housing issues? Help them understand what's legal and
what's not!
Developed specifi cally with Maintenance, Housekeeping, and
Groundskeepers in mind, this course introduces on-site service staff to
Fair Housing regulations and prepares them for interacting with residents.
16 | TRENDS JANUARY 2020
www.aamdhq.org