Apartment Trends Magazine January 2020 | Page 18

EDUCATION FEBRUARY 25 - 27, 2020 | 9:00 AM - 4:00 PM JANUARY 2020 National Apartment Leasing Professional (NALP) TUESDAY JANUARY 21, 2020 | 9:00 AM - 12:00 PM $499 MEMBER | $899 NON-MEMBER | QTY DISCOUNTS AVAILABLE Leasing Boot Camp LEASING $49 MEMBER | $79 NON-MEMBER | QTY DISCOUNTS AVAILABLE Your Leasing Team is on the front lines every day meeting potential residents and presenting your company to the public. Empower them with the basic skills they need to make the best fi rst impression possible and contribute to your property's bottom line. Enhance your professional growth in the apartment industry by becoming a National Apartment Leasing Professional (NALP) and take your career to the next level. NALP training helps you lease apartments, satisfy your residents and increase your resident retention. Leasing professionals are the fi rst people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers. In this class they will review the basics in telephone presentations, greeting customers, demonstrations, qualifying residents, tracking visits and successfully closing the deal. This class is perfect for Leasing staff new to the industry or needing a refresher. The basics students learn here will complement the procedures you use. FEBRUARY 2020 WEDNESDAY FEBRUARY 5, 2020 | 9:00 AM - 4:00 PM Microsoft Excel Essentials $179 MEMBER | $279 NON-MEMBER | QTY DISCOUNTS AVAILABLE Excel is the worlds most popular spreadsheet program. Millions of people use it to track, store, arrange and calculate data. Microsoft Excel Essentials is designed for beginners and advanced users alike. Students learn how to easily work with data and use Excel's hidden features. You will learn about spreadsheet design, manipulating data, and about how to utilize the world's most popular business tool THURSDAY FEBRUARY 11, 2020 | 9:00 AM - 12:00 PM Fair Housing for Multifamily Professionals MARCH 2020 MARCH 9 - APRIL 15 | 4:00 PM - 7:00 PM | MONDAYS & WEDNESDAYS Certifi ed Apartment Manager (CAM) $999 MEMBER | $1199 GENERAL ADMISSION | $1499 NON-MEMBER | QTY DISCOUNTS AVAILABLE Developed by the National Apartment Association Education Institute (NAAEI), the Certifi ed Apartment Manager (CAM) course offers the highest standard of professional training for the on-site manager. Enhance your professional growth in the apartment industry by becoming a (CAM) and take your career to the next level. CAM training helps you manage your apartment community and your team more effectively. Our instructors share their years of industry expertise in the multi-family industry to enhance your career and community. This eight module designation program begins Monday, March 9 and will conclude on Wednesday, April 15. Classes will be held on Monday and Wednesday evenings from 4-7pm at the AAMD Education Center. $49 MEMBER | $79 NON-MEMBER | QTY DISCOUNTS AVAILABLE Make sure your community is in compliance with Fair Housing Regulations and Guidelines. This class gives management and leasing professionals detailed information on regulations and instructs managers and leasing professionals in handling diffi cult Fair Housing situations. TUESDAY FEBRUARY 18, 2020 | 9:00 AM - 12:00 PM Dealing with Diffi cult People $49 MEMBER | $79 NON-MEMBER | QTY DISCOUNTS AVAILABLE It is hard to maintain your calm and not take it personally when your customer is being diffi cult or rude, yet that is what is necessary for business. This class will show you ways to communicate more effectively with the unhappy customer and fi nd a positive solution. THURSDAY FEBRUARY 21, 2020 | 9:00 AM - 12:00 PM Fair Housing for Maintenance Professionals MARCH 10 - APRIL 7 | 9:00 AM - 4:00 PM Certifi cate For Apartment Maintenance Technician (CAMT) $999 MEMBER | $1199 GENERAL ADMISSION $1499 NON-MEMBER QTY DISCOUNTS AVAILABLE At the all-new Hands On Maintenance Education (H.O.M.E.) Room! Enhance your professional growth in the apartment industry by becoming a Certifi ed Apartment Maintenance Technician (CAMT) and take your career to the next level. CAMT training helps you preserve the value of your apartment community and increase resident satisfaction. This program offers “blended learning”, integrating three hours of online coursework. The training covers a combination of Non-Technical and Technical courses designed to meet the needs of today’s apartment residents. $49 MEMBER | $79 NON-MEMBER | QTY DISCOUNTS AVAILABLE When your service staff interacts with residents, do they know how to deal with Fair Housing issues? Help them understand what's legal and what's not! Developed specifi cally with Maintenance, Housekeeping, and Groundskeepers in mind, this course introduces on-site service staff to Fair Housing regulations and prepares them for interacting with residents. 16 | TRENDS JANUARY 2020 www.aamdhq.org