PUBLISHER
Mark Williams mwilliams @ aamdhq . org
DESIGN , PRODUCTION & ADVERTISING Christopher Dean cdean @ aamdhq . org
CONTRIBUTING EDITOR Sarah McIlwaine sarah @ aamdhq . org
COMMUNICATION COMMITTEE CHAIRS Faith Aids , RedPeak Jennifer Nessett , Sares-Regis Group
CONTRIBUTORS Derek Avery , Carol Levey , Ryan Gager , Ed Schell , Hailey Thiel , Victor Sanchez
ADVERTISING Please call 303.329.3300 for more information about advertising in Trends . Deadline for contracts and artwork are the first Monday of the month prior to publication .
ARTICLE SUBMISSION Trends will consider printing any article written by an AAMD member that applies to the Denver multi-family industry , is 300-500 words , does not promote any single company or product . AAMD reserves the right to edit any article without notification . Due to space , not all articles submitted will be printed .
Apartment Trends ( USPS 018-233 ) is published 11 times a year ( monthly except for the combined November / December issue ) by The Apartment Association of Metro Denver , 7100 E . Belleview Ave ., Suite 305 , Greenwood Village , CO 80111 . Periodicals Postage Paid at Englewood , CO and additional offices . POSTMASTER : Send address changes to Apartment Trends c / o The Apartment Association of Metro Denver , 7100 E . Belleview Ave ., Suite 305 , Greenwood Village , CO 80111 . Subscription included in membership dues . Apartment Trends is published as a service to its members and all segments of the apartment industry by The Apartment Association of Metro Denver . Any reproduction or copying in whole or in part , without permission , is prohibited . Articles and events herein do not necessarily have the endorsement of AAMD but may be presented to give readers a diversity of views and activity updates . 7100 E . Belleview Ave ., Suite 305 , Greenwood Village , CO 80111 , Phone ( 303 ) 329-3300 , Fax ( 303 ) 329-0403 , E-mail : info @ aamdhq . org , Web : www . aamdhq . org . AAMD is a tax-exempt professional trade association representing the multifamily housing industry in the metropolitan Denver area . AAMD is affiliated with The Colorado Apartment Association ( www . caahq . org ) and The National Apartment Association ( www . naahq . org ).
CONTENTS
FEBRUARY 2017 | VOLUME 30 , NUMBER 2
6 13 16 19 23 31 33
FROM THE PRESIDENT
Some highlights from the Economic Conference
MISS MANAGEMENT
Working with your team when being shopped
PHOTO ALBUM & RECAP
2017 Winter Economic Conference
VACANCY AND RENT REPORT
4th Quarter 2016 Executive Summary
PHOTO ALBUM
2016 Charity Auction
TEAM FIRST
Communication is Key in Leading a Great Team
RENTER EXPEREINCE
Redefining the Resident Experience
7 Maintenance Olympics 9 Association News 10 Member Discount Program 13 PowerLunch 14 Education
CONTACT
27 NAA Education Conference 28 2017 Trade Show 34 Apartment Advocate 36 Welcome New Members 36 Advertising Directory
APARTMENT ASSOCIATION OF METRO DENVER
7100 E . Belleview Ave . Suite 305 | Greenwood Village , CO 80111 | ph : ( 303 ) 329-3300 | f : ( 303 ) 329-0403 | www . aamdhq . org
MEMBER WEBSITE www . aamdhq . org 226,906 Visitors
EXECUTIVE VICE PRESIDENT Mark Williams | mwilliams @ aamdhq . org
VICE PRESIDENT OF MEMBER SERVICES & BUSINESS DEVELOPMENT Julie Evans Schmitt | julie @ aamdhq . org
VICE PRESIDENT OF GOVERNMENT AFFAIRS Nancy Burke | nancy @ aamdhq . org
VICE PRESIDENT OF COMMUNICATIONS & MARKETING Christopher Dean | cdean @ aamdhq . org
VICE PRESIDENT OF EVENTS & EDUCATION Betty Knecht | betty @ aamdhq . org
COMPTROLLER Earlease Alexander | ealexander @ aamdhq . org
EDUCATION MANAGER Lisa Godbehere | lisa @ aamdhq . org
FACEBOOK www . facebook . com / aamdhq 1,335 Followers
PROGRAM AND EVENTS MANAGER Kaleene Toback | kaleene @ aamdhq . org
GOVERNMENT AFFAIRS MANAGER Luke Miller | luke @ aamdhq . org
MARKETING & EVENTS COORDINATOR Sarah McIlwaine | sarah @ aamdhq . org
EXECUTIVE ASSISTANT Mary Kuhn | mary @ aamdhq . org
EVENTS ADMINISTRATOR Elizabeth Mcconville-Kim | elizabeth @ aamdhq . org
MEMBER SERVICES ADMINISTRATOR Tania Byrne | tania @ aamdhq . org
TWITTER www . twitter . com / aamdhq 978 Followers
2 | TRENDS • FEBRUARY 2017 www . aamdhq . org