EDUCATION FOCUS
UPCOMING SEMINARS:
TUESDAY, SEPTEMBER 15, 2015 | 9:00 AM - NOON
Dealing with Difficult People
Instructor: Ben Nollola, CWS Apartments
It is hard to maintain your calm and not take it personally when
your customer is being difficult or rude, yet that is what is
necessary in business. This class will show you ways to communicate more effectively with the unhappy customer and
find a positive solution.
THURSDAY, SEPTEMBER 17, 2015 | 9:00 AM - NOON
Basics of HUD Multifamily Project
Based Section 8 Compliance
Instructor: Heather Staggs, S.T.A.R. Momentum
Participants will receive a step-by-step description of the requirements for the Section 8 program, how to implement what
they have learned into their everyday role as a property owner or manager and ultimately how to achieve five-star regulatory compliance. This class will be a comprehensive review of
the HUD’s Occupancy Handbook, 4350.3, REV 1, Change 4.
This class is ideal for the most experienced property manager as well as staff with less than one year working with
Multifamily Project Based Section 8.
KEY TO LEADERSHIP
Begins November 20, 2015
(3rd Friday of Month through March)
9:00am - 4:00pm
• Legal Responsibilities
• Risk Management
• Property Performance Management
• Property Evaluation and Due Diligence
• Financial Management
• Effective Leadership
www.aamdhq.org
REGISTRATION
Register online at www.aamdhq.org/edu
or email Lisa Godbehere at [email protected]
Seminar Locations:
All seminars are held that the AAMD
Education Center (7100 E. Belleview
Ave., Suite 305, Greenwood Village) unless
otherwise noted.
Seminar Costs:
$49 Early Bird
$59 Regular
Unless otherwise noted.
See website for further details.
Fair Housing for New & Seasoned
Multifamily Professionals
THURSDAY, SEPTEMBER 10, 2015 | 9AM - NOON
Make sure your community is in compliance with Fair Housing Regulations and
Guidelines. This class gives management
and leasing professionals detailed information on regulations and instructs managers and leasing professionals in handling difficult Fair Housing situations.
TUESDAY, SEPTEMBER 22, 2015 | 10:00AM - 5:00PM
Intermediate Gas Forced Air
Heating Service & Repair
Instructor: Troy Meyer, HD Supply
Intermediate Gas Forced Air Heating Service and Repair will
provide a brief overview of basic system operation followed
by the recommended service and repair troubleshooting. This
course has been designed to focus specifically on the multifamily industry!
KEY TO SERVICE
PRESENTED BY:
January 22 - January 29, 2016
8:00am - 5:00pm
• Interior/Exterior Maintenance Repair
• Electrical Maintenance
• Appliance Repair and Maintenance
• Diagnosing Maintenance Issues
• Making Repair/Replace Decisions
• Managing the Maintenance Budget
JULY 2015 • TRENDS | 9