Empathy
Empathy - the ability to understand and share the feelings of another.
Parts of empathy most people don't realise play a big role are nonverbal cues and body language. If you are have an angry face and crossed arms people won't want to talk to you about issues in their life because they think that you are mad and not friendly. Where as if I am standing casually and a smile on my face you will want to talk to me, nonverbal cues and body language are everywhere.
Dear Abby,
How do I know if I am being empathetic how do I know if someone else is being empathetic?
A: If you truly understand and share the feelings of the person you are talking to than you are empathetic, where as if you are talking to someone it can be easy or hard to tell they could be really good liars, not care at all, or care as much as you do, you are the judge.