Annual review Specsavers Annual Report LR Proof | Page 42
PASSIONATE
ABOUT GETTING
RESULTS
Cricketer Andrew Flintoff and co-founder Dame Mary Perkins open Specsavers’ 800th UK and Irish store,
KEEP IT SIMPLE, GET IT DONE, DELIVER ON OUR PROMISES
2017/18 was another fantastic year for the Specsavers
partnership, yielding some great results. Here are a
few highlights:
Worldwide
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Surpassing £2.61bn in group revenue - an increase of
Australia and New Zealand Northern Europe UK, Republic of Ireland and Spain
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36 million people now registered with us
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years of our audiology business there
Winning the 2018 Reader’s Digest Gold Quality
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Providing optical care to more than
110,000 people via our home-visit service
Reaching record levels of customer loyalty - 91% - at
Louis Nielsen in Denmark
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Gaining Platinum Employer status at 500 of our
Achieving 11% sales growth in our Norwegian market stores, as part of our commitment to ensuring a
Being crowned Retailer of the Year 2017–2018 for our consistent, first-class employee experience
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Seeing the Investors in People Gold Employer of the
Surpassing A$1 billion in revenue across Australia audiology services in the Netherlands, as voted for and New Zealand by our Dutch customers Year award go to Vision Labs, our manufacturing and
Supporting more than 400 optical dispensing distribution site in Worcestershire
Winning two accolades for our CREATE development
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programme: the 2017 Platinum LearnX Impact graduates across Northern Europe through our in- Award and the Australian Institute of Training and house development programme in the Healthcare category for our work on the More
Introducing our diversity and inclusion activity to Development (AITD) Excellence Award Winning the Kreativt Forum Best Radio Than Important campaign
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Winning Gold at the Campaign Media Awards 2018
Delivering the largest programme of accredited
Dispatching a total of 29 million orders from our Advertisement award for our Sølvmikken production for everyone Melbourne Glazing Services lab since it opened in in Norway continuing education and training (CET) in our
Gathering in excess of 1.5 million pieces of customer 2008. The facility is now capable of processing up to Receiving a company excellence award for our history - to 3,000 professionals, with more than
feedback, with 90% of respondents being classed 125,000 jobs a week Szatmár Optikai manufacturing and distribution site 50,000 CET points on offer
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customers to purchase our products through the
good causes website for home delivery
in Hungary
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Holding the inaugural Specsavers Dispensing
Conference as part of our increased focus on the
professional development of optical dispensers
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Launching online glasses in Australia, enabling our
Raising more than £2.5m for charities and
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in Preston, Lancashire
website every week
as ambassadors
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model in Australia
Opening our 800th optical store,
Welcoming more than 1.3 million visitors to our
ensure Specsavers is seen as a place of opportunity
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of our first optical store in the Netherlands, and 10
delivered daily by our store teams
Reaching record customer numbers, with more than
Celebrating 20 years since we opened the doors
Implementing our audiology partnership
recognising the exceptional customer service
Selling more than 20.5 million frames, 500 million
contact lenses, and 337,770 hearing aids
Celebrating our 10th anniversary in Australia
Service Award in both Australia and New Zealand,
7% on 2016/17
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with partners Chris Shore and Sean Buckley.
Rolling out optical coherence tomography (OCT) in
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Receiving four awards for our television adverts
Seeing record engagement results in Norway, with and online campaigns at the Roses Creative Awards,
sustainable engagement at 89% for store partners which recognise great creative thinking across
and 92% for store teams – the highest score globally advertising, design and digital principles
Donating €150,000 across 133 charities
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Broadcasting our first television advert to the
Spanish market
in the Netherlands
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Raising more than £1.6 million for various good
our stores, enabling our optometrists to provide the causes through fundraising efforts across our stores
very best customer care and support offices
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