Annual review Specsavers Annual Report LR Proof | Page 20
PASSIONATE
ABOUT
PARTNERSHIP
AT THE HEART OF EVERYTHING WE DO
Partnership is what sets us apart and brings us Of course, the partnership is more than formal, organised
success. By providing outstanding support to our events. The essence of working at Specsavers is that
partners, we ensure they can focus on leading and partners support each other, giving freely to their
inspiring their teams to ultimately deliver first-class colleagues across the regions and, as we refer to it,
customer service. ‘Paying it Forward’. As part of this concept, we even
launched a Pay it Forward magazine in Australia and New
Nurturing our partnership Zealand. The debut edition was jam-packed with hints,
Regular consultation and collaboration is an integral and experiences of partners themselves. A range of Pay
part of ensuring we reach the best decisions for the it Forward events, forums and activities also took place
partnership. Every year, and across all our markets, we across all our regions, providing valuable opportunities to
run an engaging and inspiring programme of global events share successes stories, discuss challenges and offer advice
for partners, which includes communication meetings, on ways to develop and strengthen the partnership.
tips and advice, sourced from the first-hand knowledge
webcasts, seminars and networking opportunities.
We revitalised the Partnership Forum in Norway, making it
easier to review and develop store initiatives directly with
our partners. In the UK, following feedback on the value of
networking, we arranged, for the first time, specific social
events designed to celebrate the partnership and share
ideas in a relaxed yet stimulating environment.
Regular seminars are held in each of our markets to
celebrate achievements and present future business plans,
tailored specifically to the needs of each region. A record-
breaking 1,300 people attended our biggest seminar in
the UK to date, to take part in sessions ranging from the
significance of medicalisation to the partnership, to the
During a special moment at our Louis
Nielsen seminar in Denmark, a first-year
optical student was recognised for saving a
customer’s sight. The employee was invited
on to the stage to tell his story and watch
a thank-you video from the customer. As
a surprise, the customer then appeared
onstage to perform a song for the student,
resulting in a standing ovation from
all 600 attendees.
opportunities for a multi-category business.
Optometry student Jacob Olsson and customer Henny Buch at the Louis Nielsen seminar following the surprise performance.
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