Annual review Specsavers Annual Report LR Proof | Page 2

INTRO
Mary and I would like to thank and congratulate each and
every one of our passionate and motivated colleagues
for their outstanding contribution to what has been
another momentous year for the Specsavers partnership.
Despite 2017/18 being acknowledged by many retailers as
universally challenging, the partnership has continued to
achieve phenomenal results and drive momentum across
all our markets.
This review explains just some of the things achieved
during the past 12 months that have helped us to deliver
world-class customer experiences, support our partners,
and engage our people. Our commitment to corporate
responsibility continues to be an integral part of the
way we operate, so we have also included updates on
supporting our local communities, trading ethically and
protecting the environment.
Today we have more than 36 million customers, in excess
of 2,800 partners worldwide, and more than 32,500
people working across our stores, support offices and
supply chain.
As we continue to set ambitious goals and develop our
long-term framework, which outlines where we aim to be
as a business by 2025, we recognise that having the right
people, skills and knowledge is fundamental to realising
our future. Specsavers was founded on the value of
‘treating people as we would like to be treated ourselves’,
and enabling all our people to be the best they can be,
no matter who they are, is critical to our success.
We are in the midst of a decade when eye health is
transforming at unprecedented speed. These disruptive
changes present an opportunity for us to support ways
in which ophthalmologists and optometrists can work
together to transform eye health and offer broader
eyecare services for our customers. As we press ahead
with our activities in this area, I have never been more
confident that the ambitions we have evolved together,
as a partnership, can secure our business growth now
and in the future.
Doug Perkins Dame Mary Perkins
Joint Group CEO Co-founder
& Co-founder
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