12 | CVO ANNUAL REPORT 2025
Focusing regulation on people and context
The College recognizes its trustworthiness is built on competence, honesty and reliability. Its impact, however, is built on its relationships. These relationships include recognizing veterinary wellbeing, compassion, and inclusivity. These are areas where the College continues to develop skills.
• Ontario Collaborative for Well-Being in Veterinary Medicine: The College has partnered with the Ontario Veterinary Medical Association, Ontario Association of Veterinary Technicians and the Ontario Veterinary College to form the Ontario Collaborative for Well-Being in Veterinary Medicine.
The collaborative launched a TeamCheck campaign to support healthy veterinary teams. TeamCheck includes several communication tools to support mental health and well-being in the veterinary workplace. Veterinary teams are encouraged to make use of the tools to assist conversations about mental health in their workplace.
• Compassionate regulation: The College seeks opportunities to enhance its relationships with the public and its licensed members. This work includes exploring opportunities that create a more positive experience for our customers. The Service Charter details our commitment to upholding the highest standards in all activities.
• Navigator Role: Focused on customer service and evolving from our commitment to compassionate regulation, the navigator role communicates with all involved in a complaint to clarify the process and its potential outcomes, provide resources and set reasonable expectations.
• Grief Resources: The College offers supportive webinars for grieving pet owners. Homewood Health provides a one-hour session to assist participants in navigating and processing their grief. The presentation aims to help participants understand the grief process, learn healthy ways to cope with the loss and start on a healing process, and includes a question and answer session with a mental health professional.
• Inclusion, Diversity, Equity and Accessibility: Council, Committee members and staff participate in ongoing training on inclusion, diversity, equity and accessibility. A report on training outcomes provides insight for further areas of education and resource consideration. Topics explored have included anti-racism, microaggressions, unconscious bias, and allyship.
• College brand: Through the transition period, the College is attentive to sharing engaging communications to assist the profession and the public in staying informed on changes and opportunities for direct input.