98 per cent
SERVING IN THE PUBLIC INTEREST
Completed investigations within
150-day target
Managed
3,966
complaints
Decreased the number of open complaints by 70 per cent since January 2018
( 80th percentile )
We made 1,821 courtesy calls to physicians
Managed
46 per cent of complaints with early resolution
Responded to
Released written discipline decisions within 57 days of last hearing date – well below the 84-day target ( 80th percentile )
Created expectations for physicians to incorporate concepts of cultural humility , cultural safety into their practices
98 per cent
of calls within one business day
Recognized as a GTA Top Employer
CPSO ANNUAL REPORT 2023
8