SERVING IN THE PUBLIC INTEREST
Top 3 Reasons for a Courtesy Call :
23 %
Inability to contact Physician
18 % 11 %
Inability to access Medical Records
Concern about Office Staff
Total Complaints Managed in 2023
1,444 3,966 4,753 657
# of open files January 1 , 2023
# of new files received in 2023
# of closed files in 2023
# of open files December 31 , 2023
Complaints Received Per Year
4,173 3,971 3,966
2021 2022
2023
Resolution Process Outcomes in 2023
46 % 44 % 12 % 5 % 1 %
Early Resolution
No Further Action
Advice / Remedial Agreement
Caution / Undertaking
Referral to Discipline
* An individual complaint may include multiple outcomes , therefore when added together the number of outcomes exceeds 100 per cent .
CPSO ANNUAL REPORT 2023
23