Annual Report 2021 | Page 7

Facts & Figures 2021

Quality Improvement Program

of physicians reported Practice Improvement Plan was valuable and useful

of physicians reported peer feedback as useful

of physicians reported that the chart review exercise allowed them to identify opportunities for improvement

Recognized by Fairness Commissioner for full registration compliance

Clarified expectations to the profession regarding COVID 19 medical exemptions

Approved new expectations for Complementary and Alternative Medicine

Provided training on existence of unconscious bias and systemic discrimination .

Launched interpretation service for more than 240 languages

Addressed 3,690 patient complaints

Created new secure portal for the College to communicate with physicians

7 CPSO ANNUAL REPORT 2021