Annual Report 2021 | Page 5

Registrar / CEO Message

A Year that Demanded the Best from Us

Like most of you , I ’ m glad to see 2021 behind
digital regulator in Canada .
capable Council members who under Dr . Judith
us . The pandemic has been challenging for
• We registered close to 6,000 new physicians ,
Plante ’ s leadership provided our senior team with
all Canadians and has divided our society in
• We engaged 2,500 physicians and collaborated
the support and strategic oversight that has been
unprecedented ways . With vaccine hesitancy
with 20 hospitals in quality improvement .
fundamental in our success .
and misinformation playing a role throughout the
• We responded to 94 % of all Help Centre calls
pandemic , the CPSO ’ s vision of Trusted Doctors
within one business day .
The year 2022 is already shaping up to be
Providing Great Care was put to the ultimate
• We created an independent tribunal to adjudicate
another challenging year where we continue
test . I am grateful for the sacrifices that Ontario
our discipline cases .
to focus on EDI , physician burnout , and quality
physicians , other health care providers and the
• We launched a French version of our website
care while facing extensive health system
public have made over a long two-year period .
and an interpretation service in more than 240
capacity issues . We are committed to continuing
languages
to collaborate with Ontario physicians , health
I ’ m also deeply proud of the staff at the CPSO
• We accomplished more than I thought was
partners and government to ensure physicians
who continued to do their important work while
possible in the Equity , Diversity , and Inclusion
can deliver the best possible care to Ontario
facing so much disruption . Like many others
( EDI ) space .
patients .
around the world , CPSO staff managed to care
for their families and loved ones at home while juggling the demands of their jobs . It has been no easy task . Despite these challenges , 2021 was a year in which much was accomplished . A few highlights include :
• We launched the final components of our cloudbased enterprise system making us the first fully-
We achieved these milestones while connecting daily with various stakeholders and government to ensure we had the most up-to-date information to provide the profession with timely and clear guidance .
None of our achievements would have been possible without our dedicated and highly
I urge you to read our annual report to learn more about our accomplishments – and challenges – in a year that demanded the best from all of us .
Dr . Nancy Whitmore CPSO Registrar & CEO
Photo : Becca Gilgan
5 CPSO ANNUAL REPORT 2021