Annual Report 2021 | Page 7

Facts & Figures 2021
Quality Improvement Program

86 %

of physicians reported Practice Improvement Plan was valuable and useful

90 %

of physicians reported peer feedback as useful

85 %

of physicians reported that the chart review exercise allowed them to identify opportunities for improvement
Recognized by Fairness Commissioner for full registration compliance
En Francais
Launched French website
Clarified expectations to the profession regarding COVID 19 medical exemptions
Approved new expectations for Complementary and Alternative Medicine
Provided training on existence of unconscious bias and systemic discrimination .
Launched interpretation service for more than 240 languages
Addressed 3,690 patient complaints
Created new secure portal for the College to communicate with physicians
7 CPSO ANNUAL REPORT 2021