Like most of you , I ’ m glad to see 2021 behind  | 
 digital regulator in Canada .  | 
 capable Council members who under Dr . Judith  | 
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 us . The pandemic has been challenging for  | 
 • We registered close to 6,000 new physicians ,  | 
 Plante ’ s leadership provided our senior team with  | 
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 all Canadians and has divided our society in  | 
 • We engaged 2,500 physicians and collaborated  | 
 the support and strategic oversight that has been  | 
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 unprecedented ways . With vaccine hesitancy  | 
 with 20 hospitals in quality improvement .  | 
 fundamental in our success .  | 
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 and misinformation playing a role throughout the  | 
 • We responded to 94 % of all Help Centre calls  | 
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 pandemic , the CPSO ’ s vision of Trusted Doctors  | 
 within one business day .  | 
 The year 2022 is already shaping up to be  | 
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 Providing Great Care was put to the ultimate  | 
 • We created an independent tribunal to adjudicate  | 
 another challenging year where we continue  | 
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 test . I am grateful for the sacrifices that Ontario  | 
 our discipline cases .  | 
 to focus on EDI , physician burnout , and quality  | 
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 physicians , other health care providers and the  | 
 • We launched a French version of our website  | 
 care while facing extensive health system  | 
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 public have made over a long two-year period .  | 
 and an interpretation service in more than 240  | 
 capacity issues . We are committed to continuing  | 
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 languages  | 
 to collaborate with Ontario physicians , health  | 
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 I ’ m also deeply proud of the staff at the CPSO  | 
 • We accomplished more than I thought was  | 
 partners and government to ensure physicians  | 
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 who continued to do their important work while  | 
 possible in the Equity , Diversity , and Inclusion  | 
 can deliver the best possible care to Ontario  | 
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 facing so much disruption . Like many others  | 
 ( EDI ) space .  | 
 patients .  | 
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 around the world , CPSO staff managed to care  | 
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  for their families and loved ones at home while juggling the demands of their jobs . It has been no easy task . Despite these challenges , 2021 was a year in which much was accomplished . A few highlights include : 
 • We launched the final components of our cloudbased enterprise system making us the first fully- 
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  We achieved these milestones while connecting daily with various stakeholders and government to ensure we had the most up-to-date information to provide the profession with timely and clear guidance . 
 None of our achievements would have been possible without our dedicated and highly 
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  I urge you to read our annual report to learn more about our accomplishments – and challenges – in a year that demanded the best from all of us . 
 Dr . Nancy Whitmore CPSO Registrar & CEO 
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 Photo : Becca Gilgan  | 
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 5 CPSO ANNUAL REPORT 2021  |