Annual Report 2020 | Page 5

2020

Better Together in a Challenging Year

I am pleased to share with you the CPSO ’ s Annual
reflection on their practices ,
work they needed to do to
Report for 2020 . As many have already said it , 2020
while others were deeply
address this ongoing issue . The
will be a year we will never forget . We faced – and
embedded in providing around
CPSO is committed to standing
continue to face – a pandemic for the first time in our
the clock care during the peak
up against discrimination and
lives and the emotional and physical hardships on
of the pandemic . Overall , the
has begun to examine more
front-line workers , patients and the people in Ontario
feedback we have received on our
deeply how we , as an organization ,
continues well into 2021 .
new QI program has been extremely
can address BIPOC ( Black , Indigenous ,
positive .
People of Colour ) and LGBTQ ++
When the pandemic struck and lockdown orders
discrimination both internally , and as a regulator .
began , the College was able to move swiftly to a
I would be remiss if I didn ’ t discuss the importance
home-based operation . We were fortunate to be in a
of the relationships , we have built with other health
I ’ d like to close by saying a huge thank you to Dr .
position to do this – thanks to our incredible IT and
stakeholders – such as the OMA , OCFP , Royal College ,
Brenda Copps , who served as CPSO Council President
Transformation Office . I am extraordinarily impressed
the CMPA , government and other regulators – and
in 2020 . She led with grace and passion , and I am
with the work the College achieved during this high-
how critical those relationships were when the
grateful to have had her and the entire Council ’ s
stress period of rapid change and uncertainty . We
pandemic struck . I was truly grateful for how well
support and encouragement during this extremely
moved our Council meetings , discipline proceedings
we collaborated to align on plans and strategies .
challenging year .
and full day-to-day operations to a virtual environment
We united in our messaging to ensure patients and
within one week . And despite the major disruption , we
providers were informed in real time on matters of
Wishing you continued strength and perseverance in
were successful in meeting all our key performance
key importance during the pandemic .
2021 .
Photo : Becca Gilgan
indicators .
Our Quality Improvement program continued despite the pandemic and we offered deferrals and support to those that needed it . Some felt they had the time and
This year also brought the issue of discrimination and inequality to the forefront of our minds after the racialized killing of George Floyd back in May . There was a much needed and significant uprising around
Dr . Nancy Whitmore CPSO Registrar & CEO
energy to commit to doing the QI modules and self-
the world , and organizations were reminded of the
CPSO ANNUAL REPORT 2020 // 5