Right-Touch Regulation |
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based physicians with a single oversight quality
program , participants will save time and reduce
administrative burden .
In providing physicians with the tools to direct their
own learning and identify opportunities for practice
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applications . Specifically , we stopped distinguishing
between physical health issues and mental health
conditions in the processing of our applications .
Regardless of the condition , we take the same
approach and request the same documentation .
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Early Resolution One of the biggest gains in realizing greater efficiency in our processes is by managing more low-risk matters in one of the early resolution streams . |
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improvement , we allow professionalism to flourish .
Our QI program is designed to stimulate learning and
optimize practice change which is exactly what Right
– Touch Regulation is all about .
Read more about our Quality Improvement Program
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Since instituting the changes in procedures
and providing increased clarity surrounding the
application questions , we have seen a 93 % reduction
in matters being referred to the Registration
Committee for consideration , and of those referred ,
we have seen an 87.5 % reduction in matters
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In June 2018 , only 16 % of cases ended in early resolution , by the end of 2020 , 46 % of cases were managed using early resolution . This shift allows us to take a more proportionate approach to the complaints brought to us . |
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in our Quality Care section . |
requiring a referral to the Physician Health Program . |
Our Courtesy Call initiative is an example of a more |
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Photo : iStockphoto . com |
Registration
Above we outlined the different ways our right-touch
regulation framework allowed us to respond nimbly to
human health resource planning during the pandemic .
But we also demonstrated right-touch regulation in
other areas of our registration work . As an example
of a proportionate approach , we reduced the
membership fee for those physicians who are on
parental leave .
We also changed the type of information that
we require of physicians in their registration
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“ The College is committed to a balanced approach ;
one that protects the patient while respecting the
privacy of physicians with medical conditions ,” said
Samantha Tulipano , Director of Registration and
Membership .
Complaints
Nothing is more central to our mandate than the way
we support patients when they have concerns . In
2020 , we continued to find opportunities to provide
better service , while working respectfully with
physicians throughout the process .
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proportionate approach . The practice is simple and straightforward – when we receive a low-risk , non-clinical concern from a patient , we will make a courtesy call to the physician . CPSO made more than 700 such courtesy calls to physicians in 2020 , which covered such issues as a rushed appointment , a disconnect / communication failure , or a receptionist who isn ’ t wearing a mask properly . Both doctors and patients have appreciated the personal touch of these calls , and how they have prevented minor issues from escalating into formal complaints and investigations by CPSO . This , in turn , frees up our resources to tackle higher-risk concerns – a winwin for everyone , and for public safety . |
CPSO ANNUAL REPORT 2020 // 17 |