PROGRAM HIGHLIGHTS continued…
QUALITY PRACTICE ACCREDITATION
Peer Advisory Conversation: Phase Four of the PAC pilot New Facility Accreditation Standards: Council approved
was completed. Overall, conversation participants spoke the draft standards for the new facility accreditation
positively about the supportive nature of the conversation inspection model, which uses an outcomes-based approach
and that the conversation was voluntary and confidential. and reflects the scope of services provided at the veterinary
The conversation will be launched in 2020. facility. The review of the standards will continue through a
pilot project in 2020.
Peer Review of Medical Records: In spring 2019,
the Peer Review of Medical Records program became a Accreditation Inspection Results: Deficiencies were
mandatory component of the College’s Quality Assurance identified in 85% of facilities inspected last year. A significant
Program with oversight by the Quality Assurance area of risk to the public is the non-compliance with the
Committee. Changes to the PRMR process include revised management of controlled drugs. In efforts to address
selection criteria, measures for determining a successful this concern, a veterinary facility which is not performing
assessment, and re-evaluation of records for practices that the weekly controlled drug audit will be referred by the
do not achieve a successful result in their assessment. Registrar to the Accreditation Committee. The Accreditation
Committee may impose conditions and limitations
Learning Modules: Two new online learning modules on the Certificate of Accreditation, such as a shorter
were added this year. Foundations for Medical Record renewal term and possibly unannounced inspections.
“As professionals that
the general public trusts
and looks to for guidance,
I feel it is our responsibility
to maintain the highest
standards of care, education,
and professionalism.
Programs like this that
allow us to check in and
ensure we are meeting
all expectations are
very useful.”
– COMMENT FROM A PEER
ADVISORY CONVERSATION
PARTICIPANT
Keeping: Food Producing Animal, Equine and Poultry
presents a series of self-study modules to assist Accreditation Hearing: In July 2019, an Accreditation
veterinarians and team members in understanding Committee panel found a companion animal hospital
the medical record keeping requirements. As well, The ceased to meet the qualifications, requirements and
Elephant in the Room: Money Talk with Clients supports standards prescribed for the issuance or renewal of
veterinarians in effectively communicating about the a certificate of accreditation.
costs of veterinary care and financial issues.
COLLEGE OF VETERINARIANS OF ONTARIO ANNUAL REPORT 2019