PUBLIC TRUST
Total Files
Managed in
2018
2018
Files
Received
Per Year
2,692 3,905 2017 29%
+ 4,276 No Action
# of OPEN FILES
January 1,2018
2018
4,276
# of NEW FILES
received in 2018
-
4,719
# of FILES CLOSED
in 2018
Resolution
Process Used
=
2,249
# of OPEN FILES
December 31, 2018
3,523
PHYSICIANS
RECEIVED A
COMPLAINT
IN 2018
NATURE OF ISSUES NATURE OF ISSUES
ACTIONS TAKEN BY ICRC
Clinical Clinical
77% 72%
Early Resolution
43%
Communication Record Keeping
34% 24%
Communication Record Keeping Diagnosis
20% 44% 38% 22%
Professionalism Professionalism
48% 50%
Advice/
Remedial Agreement
18.9%
Diagnosis
Breach of
Communication Boundary/Sexual Confidentiality
50%
12%
11%
Communication Boundary/Sexual
40%
22%
Breach of
Confidentiality
10%
Caution/Undertaking
7.5%
Practice Management Practice Management
24% 26%
Referral to Discipline
2.3%
Office Protocols Staff Behaviour Record Transfer Office Protocols Staff Behaviour Record Transfer
32% 30% 16% 44% 23% 15%
CPSO ANNUAL REPORT 2018 // page 15