07
#3 CLIENT SUPPORTED THROUGH INITIAL ENGAGEMENT TO CLOSURE
Our Blue Skies Project for
transformation has allowed
us to rethink and redesign
how clients engage with
Interrelate. We have designed
a new client experience
which will include an omni-
channel point of entry,
followed by a greater choice
in their preferred mode of
engagement.
We are implementing a
new integrated technology
system which will enable
staff to support clients
through their engagement
and seamlessly collect the
data and information needed
for identifying, tracking and
reporting on their needs.
We are also enabling a greater
service offering through the
opportunities that the new
client experience system and
our new ways of working will
provide.
CLIENT SATISFACTION
CONSENT
CLIENT DATA
CLIENT OUTCOMES
SMS REMINDER
CL I E N T
PO R TA L
APPOINTMENTS
CLIENT RESOURCES
BILLING
COMMUNICATION TRACKED ACROSS
NEW DATA AND INFORMATION
MAPPED TO
DEMOGRAPHY
HOW CLIENT
PREFER TO BE
SERVICED
DEMAND / GEOGRAPHY
WHAT WORKS
WHAT CLIENTS THINK
SOCIAL
LISTENING
INFORMS