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OUR PROGRESS AGAINST OUR
S T R AT E G I C G O A L S
#1
Maintain, develop and expand community responsive services
that enhance and build resilience
DELIVERED IN 2017-18
• Reviewed Client Outcome Measures (COM) tools and
processes
• New training webinar developed and rolled out to support
the use of new forms and processes.
• COM data to be consulted when reviewing any programs and
utilised when conducting clinical audits in the future.
• Refined and finalised FDR and Relationship Services Quality
Staffing Frameworks (QSF). All service delivery roles now have
a refined QSF.
• Family Law training was held with all managers.
• Recognition of prior learning processes clarified.
• Developed a common suite of primary school programs for
delivery in Victoria and NSW
• Training held for Connect staff involved in the Strengths and
Difficulties Questionnaire trial and action research
OBJECTIVES
• The purposes of all services are clearly defined.
• Regional plans are developed to support service and business
development opportunities within the regions, consistent with
community needs.
• High-quality services are appropriately delivered.
• Quality service delivery through program review and continuous
improvement is maintained.
• Interrelate’s research agenda is linked to service development and
business development opportunities and is consistent with client
and community needs.
• Client outcomes framework is implemented and demonstrates
improvements in client wellbeing. Vulnerable and disadvantaged
clients receive enhanced access and quality of services.
• Increase the use of technology for service delivery to meet the
changing needs of our clients.