Investigations
When the College receives information that
raises possible concerns with a physician’s
care or behaviour, a duty of medical regulation
is to investigate such concerns.
Dr. Brian Burke &
Dr. Lynne Thurling of
the College’s Inquiries,
Complaints and
Reports Committee.
There are basically three areas of a doctor’s
practice that our complaints process covers –
the three C’s:
C
are is all about the clinical interactions with
a doctor.
C
onduct speaks to a doctor’s behaviour
while delivering care.
C
apacity speaks to a doctor’s ability to
deliver care. Examples of incapacity may
relate to substance abuse, physical illness,
or mental illness.
Once the relevant information has been
gathered, a complaint gets reviewed by
our Inquiries, Complaints and Reports
Committee – or ICRC. The ICRC is comprised
of both doctors and members of the public.
The Committee oversees Public Complaint
Investigations, broader practice (Registrar’s)
Investigations, and inquiries into a member’s
incapacity.
CPSO ANNUAL REPORT 2017 // page 21