INVESTIGATIONS
AND RESOLUTIONS
or conduct. The College receives, investigates, and
acts upon complaints from the public.
Conduct issues are screened by two Committees
(Executive and Complaints) depending on the
concern and the breadth of the investigation
necessary. A panel, which includes licensed
veterinarians and a representative of the public,
examines the details of each case.
In 2016–17, 11 claims of unauthorized practice
were investigated by the College.
Mediated
Resolutions
Program
Where appropriate, the College offers a voluntary
and confidential mediation program (MRP) to
attempt to resolve certain complaints through
negotiation. T