Annual Report 2017 | Page 10

PERFORMANCE REPORT The College uses a Balanced Scorecard tool to evaluate its performance against its mandate. The Balanced Scorecard is a tool used to measure the outcomes of an organization’s activities and initiatives. For the College’s purposes, the tool is divided into four sections which include Public Protection, Appeals Upheld Appeals to Health Professions Appeal and Review Board (includes Complaints, Licensure and Accreditation decisions). In 2017, 17 out of 20 College decisions were upheld when appealed to the Health Professions Appeal and Review Board. LICENSURE The College ensures veterinarians have the education and professionalism required to practise competently and safely in Ontario. When a veterinarian initially completes an application for licensure, the College reviews his/her education, training, employment and practice history. The applicant also provides areas of focus help ensure the activities and information on his/her health, previous conduct and reflect a balanced approach to evaluating the achievement of the College’s mandate. Performance indicators are established for each section to provide a useful measure in key areas. In this report we share a few of primary interest. Complaints Case Facilities Noted with Deficiencies in Accreditation Processes and character. The specific requirements to qualify for licensure are set out in the Veterinarians Act and Regulation 1093. Licences are renewed annually. The renewal process provides the College with current information about its licensed members, such as place of employment, employment function and impartial and objective registration practices as of the Fairness Commissioner (OFC). A link to the College’s Fair Registration Practice Report can be found on the College’s website. Professional Incorporation The College administers a Professional Incorporation program for veterinarians as required by the provincial government. The program permits eligible veterinarians to establish 80% of facilities inspected last year requested areas of practice. When the applicant fulfills all exemptions or had deficiencies at time of registration requirements, he/she is granted a inspection from the Minimum Standards for licence to practice veterinary medicine in Ontario. is practised. In 2017, the College processed 88 new If an applicant does not meet all the requirements, 1433 active professional corporations. Disposition Veterinary Facilities in Ontario. Monitors complaints decisions made within While elements of the current Minimum Standards the application is referred to the Registration 150 days. This target is outlined in Regulation 1093 do not seem to reflect current practice in certain Committee for consideration. The Registration and remains a challenge due to case complexity, areas, it is also apparent that facility owners Committee strives to ensure equitable access legal delays, and identified inefficiencies in need to be more attentive to facility standards. to the profession and that licences are only processes. For those processes under College A new accreditation model is being proposed granted to applicants who are competent to control, continual review for process improvement to address this area of public protection. practise veterinary medicine in Ontario and meet a corporation through which veterinary medicine professional corporations. Currently, there are requirements that protect the public interest. is in progress. • The College is committed to fair, transparent, demonstrated annually in a report for the Office Resources, Processes and Culture. These key initiatives being monitored are comprehensive Fair Registration 70–79% of complaints cases are decided within 150 days 10 CVO Annual Report 2017 CVO Annual Report 2017 11