Annual Report 2017 | Page 20

Outcomes of Cases Before the Discipline Committee Waiting to be Heard by Discipline Committee Agreements Waiting to be Heard by Discipline Committee Agreements QUALITY ASSURANCE Contested and Ongoing Agreements 6 15 18 6 3 6 9 3 2015 Contested with Guilty Findings Waiting to be Heard by Discipline Committee 1 1 2016 Contested with Guilty Findings 2017 Contested and Finished Peer Review of Medical Records Matters Dealt with by the Discipline Committee From October 2016 to September 2017 46 practices participated in a peer review of their 71% medical records. 45 40 Quality Assurance, along with Quality Improvement, are the key components of Quality Practice designed to assure the public’s access to quality veterinary care. The development and maintenance of such programs by the profession is in keeping with the public protection mandate of a self-regulated profession. 40 35 30 25 31 71% of those who completed a survey after their 25 peer review indicated that they made or will make changes to their records as a result of this 20 19 18 15 16 14 13 10 8 8 5 Days of Hearings Number of Veterinarians Cases Heard 2015 20 8 6 8 2016 Pre-hearing Conferences 6 6 Agreements Reached process. • Record assessments of diagnostic test results • Document more details of surgical procedures • Ensure emergency contact information is documented Peer Advisory Conversation The College of Veterinarians of Ontario has introduced the Peer Advisory Conversation, a voluntary pilot program that is underway until 2019. The purpose of the pilot is to develop a program that instills public trust in the quality of care provided by Ontario veterinarians, and is relevant, accessible and acceptable to the profession. The program will also be considered as a core component of a future mandatory Quality Assurance program. The Peer Advisory Conversation Pilot is being conducted in four phases. During the first two phases, volunteers participated in a conversation with a Peer Advisor focused on one of the three areas: continuing professional development, case Examples of changes they plan to make include: based discussion, or non-technical skills. These • Incorporate a Master Problem List validate the conversation tools prior to launching • Improve documentation of focused conversations provided an opportunity to the full conversation in Pilot Phase 3. client communication 2017 CVO Annual Report 2017 CVO Annual Report 2017 21