Annual Report 2015 | Page 20

Operational Statistics

Total number of enquiries— 10,907
2015
2014
Total enquiries:
10,907
11,525
Number of days open: 216.5 221
Total of Individual Contacts:
7,096
7,464
Face to Face Interviews:
4,917
5,112
Telephone Interviews:
2,051
2,240
Other forms of contact:
128
112
Enquiries about volunteering: 147 122
Appointments for services:
602
589
Total new clients to the agency:
1,591
1,618
All referrals:
4,619
4,801
Breakdown of major client issues July 2014— June 2015
ACCOMMODATION
1206
EDUCATION
132
EMPLOYMENT
241
HEALTH
1576
INCOME
1367
LEGAL
460
PAPERWORK
120
SUPPORT SERVICES
315
TRANSPORT
382
DEBT / UTILITIES
826
EDUCATION 2 %
PAPERWORK 2 %
EMPLOYMENT 4 %
SUPPORT SERVICES 5 %
TRANSPORT 6 %
ACCOMMODATION 18 %
HEALTH 24 %
LEGAL 7 %
DEBT / UTILITIES 12 %
INCOME 20 %
Community Support Frankston | Annual Report 2015
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