People — Our Main Resource
In 2010, formal volunteering was estimated to be
worth $25.4 billion to the Australian economy and
informal assistance was valued at $59.3 billion.
However, even these impressive numbers undersell
the real value of volunteering – volunteering has a far
greater social value and impact than just the notional
cost of paying for that time.
Source: Probono
Finding the Right People
Total Volunteer Hours — 12,887
With the change in govern ment and the uncertainty
in funding, Community Support Frankston’s dedicated
volunteers have continued to deliver a highly professional
standard of service to all visitors presenting at the agency.
Many clients present in crisis or with major stress in their
lives, our volunteer Receptionists and Community Workers
are always welcoming, empathetic and supportive.
Volunteer age groups
Male, 26%
Female, 74%
Volunteers by gender
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Scope of Volunteer Roles
Training Offered to Volunteers 2014 -2015
Our wonderful volunteers also do an excellent job of sorting,
packing and storing food donations and purchases to ensure
the distribution to clients runs efficiently. With ongoing
changes to funding requirements, our administration and IT
volunteers have given their expertise to implement the new
processes to ensure a smooth transition.
A further thank you to our marketing volunteers for
assiting with some of the “behind the scenes” work such as
researching grants, product price comparisons and helping
to promote the agency.
We would like to thank all our dedicated volunteers for
their support and treating everyone, whether they be
staff, volunteers, clients or visitors to CSF with respect
and kindness. The compassion our volunteers show to the
people we help is an inspiration.
The measure of a civilization is how it treats its weakest members
11 July
Partners In Recovery Forum
23 September
Working with Anxiety and Depression
Hastings Community Hub
24 November
Tackle the issue: ICE, alcohol and other drugs Forum
Good Sports
13 March
Domestic Violence Forum – A call to action
Frankston Arts Centre
22 April
Saving on Utilities
Consumer Utilities Advocacy Centre
24 June
When ICE Melts, Education, Information &
Understanding ‘ICE’ and its impact on our community
(Community Information night)
Mulgrave Community Centre
Administration
Board of Management
– Meetings
– Agency finances
– Working with Manager
– Sub Committees
Case Discussion Group Leaders
Database Development
Database Input and Support
Face-to-face Interviewing
Telephone Interviewing
Information & Resources
Information Technology Support
Maintenance, Food resources
Mentoring
Reception
Roster Coordination
Statistics
Tax Help
Team Leaders
Trustees
Training
In service training
Induction
– Orientation and police check (all roles)
31 July
Public Tenant Association
Victorian Anti – Discrimination Legal Service
25 September
Headspace
Centrelink
26 February
Bi Monthly
Dealing with Difficult People, reception training
Administration and Data Entry
On the job training
Team Leaders hold case discussion groups every second
month for Community Workers (Interviewers) to discuss
complex cases and or experiences with other workers,
share new information, changes to services and any other
issues that may arise.
Interviewers
– On the job training
– 50 hour competency based
training course (CHCCS416A)
– Mentoring and probation hours
– In-Service training attendance
Community Support Frankston
Receptionists
On the job training
Mentoring
Training meetings
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Annual Report 2015
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