Emergency
Relief
Statistics
Number of requests for ER— 5,576
Statistics:
2015
2014
Total requests for Emergency Relief
—
5,576
5,917
Instances of Emergency Relief provision
—
5001
5,018
New Emergency Relief clients
—
1,111
1,233
Breakdown:
Men
Women
Via Agencies
—
—
—
2,063
2381
290
2,238
2,493
402
Breakdown of Emergency Relief expenditure:
2015
2014
Food Vouchers 153,575
130,983
Utilities/Telephone
17,680
8,996
Optical/Medical/Pharmacy/Dental
6,020
6,826
Food
27,831
30,695
Accommodation/Rental
56,954
73,458
School Text Books/Fees
8,540
7,382
Travel
716
356
Childcare/Pre-School
171
564
Removal/Storage
8,227
4,981
School Uniforms/Clothing/Shoes
1,909
1,310
Household Goods
539
605
Miscellaneous Assistance
6,244
5,371
Vic Roads Registrations/Licences
9,744
6,552
TOTAL
298,150
278,079
In-kind food (donations)
30,839
26,734
TOTAL EMERGENCY RELIEF EXPENDITURE 392,926
362,782
8
The measure of a civilization is how it treats its weakest members
Operational Statistics
Total number of enquiries — 10,907
Total enquiries:
Number of days open:
Total of Individual Contacts:
Face to Face Interviews:
Telephone Interviews:
Other forms of contact:
Enquiries about volunteering:
Appointments for services:
Total new clients to the agency:
All referrals:
2015
10,907
2014
11,525
216.5
221
7,096
4,917
2,051
128
7,464
5,112
2,240
112
147
122
602
1,591
4,619
589
1,618
4,801
Breakdown of major client issues July 2014 — June 2015
ACCOMMODATION
1206
EDUCATION
132
EMPLOYMENT
241
HEALTH 1576
INCOME
1367
LEGAL 460
PAPERWORK
120
SUPPORT SERVICES
315
TRANSPORT
382
DEBT/UTILITIES
826
EDUCATION
2%
ACCOMMODATION
18%
HEALTH
24%
PAPERWORK
2%
EMPLOYMENT
4%
SUPPORT SERVICES
5%
TRANSPORT
6%
LEGAL
7%
INCOME
20%
DEBT/UTILITIES
12%
Community Support Frankston
|
Annual Report 2015
9