College Registrar. “We need to show value to the public which
we serve. After all, we live in a new era of expectations and the
practices of health-care regulators must reflect this reality,” he
said.
Physician and Public Advisory Services:
Here to Help
The provision of timely and high quality service to the public and
profession through our frontline service continued to be a focus
throughout the year. We respond to thousands of inquiries annually,
via phone, email, and correspondence.
In 2014, a total of 60,850 calls were placed to Public and Physician Advisory Services (PPAS). Eighty-four percent of incoming
calls were answered live in 2014, reflecting a 14% increase from
2013.
Since 2010, the overall call volume has increased by 9.5%, which
is largely attributed to increased responsibility for annual renewal
inquiries.
Achievements
1 Improved our web pages to encourage
feedback during our consultations. More than
8300 consultation responses were received for
policies in 2014 – 3000 more responses than the
previous year.
2 Made a whiteboard animation video to help
dispel myths and misinformation about the
College.
3 Made an infographic to explain how we
make policy.
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4 Live answered more incoming calls to
Physician and Public Advisory Services; 14%
increase over last year.
5 Collaborated with undergraduate faculties
of medicine in the development of curriculum on
core professionalism, ethics and practice issues,
such as Medical Records, and Social Media.
6 Replied to 35 external stakeholders’
consultations.
COLLEGE OF PHYSICIANS AND SURGEONS OF ONTARIO